Regional Operations Specialist - Digital Banking

Monee; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

Monee in Singapore is seeking a Regional Project Manager to lead and enhance card operational workflows. In this role, you will drive process improvement initiatives and optimize customer onboarding and transaction flows across multiple markets.

The ideal candidate has a minimum of 4 years of experience in Financial Services, strong project management skills, and deep expertise in Card Operations. Exceptional communication and analytical skills are essential for success in this fast-paced environment.

Qualifications

• Minimum 4 years of experience in Financial Services and digital banking operations.
• Experience in Card Operations, vendor management, and transaction flows.
• Exceptional communication and organizational skills.

Responsibilities

• Lead regional process improvement projects.
• Architect and enhance card operational workflows.
• Establish and monitor operational metrics.

Skills

Project Management

Stakeholder Communication

Analytical Skills

Problem Solving

Education

Bachelor’s Degree in Finance, Commerce, Accounting, or Business

Job description

Job Description

• Regional Project & Change Management: Lead and manage regional process improvement projects and system enhancement initiatives to scale Card Operations across multiple markets. This is a strategic, project-driven role focused on aligning best practices across countries, not a daily BAU production role.
• Card Lifecycle Optimization: Architect and enhance end-to-end card operational workflows to deliver an exceptional customer experience, specifically spearheading initiatives across:
  • Fulfillment & Personalization: Optimizing regional vendor management frameworks for card plastics procurement, printing personalization, and distribution logistics.
  • Onboarding & Activation: Refining system capabilities and workflows for seamless customer onboarding and card activation.
  • Transaction & Authorization: Partnering with internal technical teams and external payment networks to monitor transaction flows, optimize authorizations, and strengthen fraud detection capabilities.
  • Reconciliation & Settlement: Designing automated frameworks for daily reconciliation and establishing advanced troubleshooting protocols for financial anomalies.
• Cross-Functional Scope Expansion: Act as a flexible operational leader with the opportunity to expand your project portfolio beyond card infrastructure into adjacent regional workstreams, including Customer Service, KYC, and Fraud Operations.
• Performance Tracking & Governance: Establish, monitor, and analyze operational metrics across key regional markets. Conduct structured root-cause analyses to identify quality gaps and drive automation.
• Standard Operating Procedures: Harmonize and streamline regional standard operating procedures (SOPs) to ensure regulatory compliance and operational consistency across multi-country teams.

Requirements

• Education: A Bachelor’s Degree in Finance, Commerce, Accounting, Business, or a related field.
• Professional Experience: Minimum 4 years of working experience, preferably combining a Financial Services Management Consulting background with hands‑on exposure to digital banking operations, is preferred.
• Domain Expertise: Direct prior context and deep functional experience in Card Operations, covering the core pillars of vendor personalization/fulfillment, customer card onboarding, network transaction flows, and daily reconciliation/settlement.
• Project vs. BAU Mindset: Proven track record of delivering complex system enhancements and process transformation projects, rather than purely executing routine BAU operational tasks.
• Agility & Growth Potential: Demonstrated interest and capability to quickly learn and scale project management efforts across new operational domains (e.g., KYC, Customer Experience, Fraud Ops).
• Stakeholder & Regional Experience: Exceptional communication, planning, and organizational skills, with a proven ability to coordinate with cross‑functional, multi‑country teams and external card networks.
• Analytical Power: Advanced analytical and quantitative skills with a framework‑driven, solution‑oriented mindset.
• Drive: High energy, self‑motivated, and thrives in a fast‑paced, high‑growth technology environment by successfully prioritizing high‑impact tasks under tight deadlines.