Regional Operations Head - Mumbai

AKMV Consultants; Singapore; On-site; SGD 100,000 - 150,000; Full time

Job summary

A recognized IFM company seeks a Regional Operations Head for its Mumbai operations, specializing in residential properties. The role requires overseeing daily operations, budget management, and compliance while driving customer satisfaction. Ideal candidates will have a strong background in facilities management, leading teams effectively, and ensuring operational excellence across multiple sites.

Qualifications

• Minimum of 10 years of experience in facilities management.
• At least 5 years in a leadership role managing residential properties.
• Strong knowledge of building systems and maintenance protocols.

Responsibilities

• Oversee daily operations of residential properties across the Western region.
• Lead, train, and mentor regional teams in property management and customer engagement.
• Ensure compliance with regulatory requirements and maintain safety standards.

Skills

Customer Service Orientation

Leadership Skills

Communication Skills

Analytical Skills

Problem Solving

Education

Hotel Management Background

Job description

Job DescriptionDesignation: Regional Operations Head - West (Residential Properties)Location: MumbaiIndustry: IFMS (Integrated Facility Management Services)Our client: A PAN India based (Headquartered at Mumbai), IFM company belonging to a large listed conglomerate. Having diversified business in real estate, transmission and others. Role Summary Leadership Operations role in West of India to be based in Mumbai. It will oversee and manage all operations for residential properties in the Western region. This leadership role focuses on driving operational excellence with facility management during construction phase/ post construction phase ensuring compliance with industry standards, and enhancing customer satisfaction. The ideal candidate will have extensive experience in facilities management, specifically for residential complexes, with a proven ability to lead teams and streamline processes.Key ResponsibilitiesOperational Management: Oversee the daily operations of residential properties across the Western region. Ensure smooth functioning of services, including housekeeping, maintenance, security, landscaping, and utilities. Implement standard operating procedures (SOPs) to maintain consistency and efficiency.Team Leadership And Development Lead, train, and mentor regional teams, including property managers and on-site staff. Build a high-performing team culture focused on accountability and customer satisfaction.Customer Service Excellence Act as the point of escalation for resident complaints and ensure prompt resolution. Regularly engage with Resident Welfare Associations (RWAs) and property owners to understand and address their concerns.Budgeting And Financial Management Prepare and manage the regional operational budget, ensuring cost control without compromising quality.Compliance And Risk Management Ensure compliance with statutory and regulatory requirements for residential properties. Conduct regular audits and risk assessments to maintain safety and security standards.Vendor And Stakeholder Management Manage relationships with key vendors and service providers to ensure high-quality service Coordinate with internal stakeholders, including HR, finance, and corporate teams, for smooth operations.Continuous Improvement Identify and implement innovations and best practices to enhance the living experience for residents. Monitor KPIs and prepare regular performance reports for senior management.QualificationAppropriate qualifications befitting the positions. Having proper experience for managing large complexes will be appreciated.ExperienceMinimum of 10 years of experience in facilities management, with at least 5 years in a leadership role managing residential properties.Technical Skills: Knowledge of building systems, maintenance protocols, and energy management.Soft Skills: Strong communication, problem-solving, and negotiation skills.Key Attributes Exceptional leadership and team management capabilities. Strong customer service orientation with a resident-first mindset. Ability to handle high-pressure situations and resolve conflicts effectively. Strategic thinking with a focus on operational excellence.RequirementsKey Qualification and Experience: Education: Candidates with hotel management backgroundseither academic or professionalare strongly preferred. Having proper experience for managing large complexes will be appreciated. Experience: Minimum of 10 years of experience in facilities management, with at least 5 years in a leadership role managing residential properties. Mandatory Requirements: 1. Prior experience managing multiple sites across varied geographies. 2. Demonstrated experience managing residential properties. 3. Hospitality backgroundeither educational or professionalpreferred. 4. Average tenure across previous organizations should be 3+ years. 5. Flexibility in working days and hours to meet operational demands. 6. Willingness to relocate if necessary.,

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