Regional Operations Excellence Manager

This job is about overseeing, developing and leveraging a best in class business systems ecosystem across Vallen Asia. Essentially it is working ‘on the business’ as opposed to ‘in the business’. It will be important to develop partnerships with our key technology partners (such as Infor, Slim4, etc…) and effectively leverage their resources and capabilities in providing Vallen Asia an operating platform, that ultimately serves as a core part of our value proposition and a key part of our market competitive advantage. This is a dynamic role that requires a deep understanding of our business model, whilst also being able to manage / lead a technical team to build and maintain our systems. You will engage and influence at all levels through your partnership with sales, marketing, finance and many more functions.

What will you deliver?

1. Secure the functionality of Vallen Asia business by ensuring we have the appropriate (optimal) business operating systems to support all areas of our business (warehouse, logistics, finance, customer service, procurement, etc..).
2. Establish training materials and support HOD’s in creating work instructions (translating the capability of our operating systems into operational SOPs).
3. Participate in delivering current year business results and shaping its future by working with the leadership team to define plans that close current functional gaps and select and prioritize projects.
4. Be responsible for making process improvement projects work by contributing to data collection and analysis, identifying potential risks and issues related to the delivery of projects, optimizing processes and communicating with all levels.
5. Ensure compliance with the Regional and Group policies and procedures; and oversee internal and external audit.
6. Your team will deliver technical training such as training on operations, systems and policies, and mentoring support.
7. Create an environment that encourages and rewards teamwork and collaboration, both internally and externally.
8. Serve as the Subject Matter Expert for all the business applications.
9. Be the first point of contact for all operational system queries regarding the business applications for Vallen Asia, Sonepar Singapore and Host.
10. Provide business application first level support.
11. Develop solution design for any new application development based on business requirements.
12. Facilitate the training for new employees, new functionality in different applications or new business processes.
13. Collaborate with developers and subject matter experts to establish the technical vision and analyze trade-offs between usability and performance needs.
14. Align operational improvement initiatives with organizational goals and objectives.
15. Build your team's capabilities.

Key Qualifications

1. 10+ years of experience in a similar role
2. Bachelor’s degree in related disciplines
3. Demonstrable competency in strategic planning
4. Ability to think strategically and communicate effectively with all levels of management
5. Ability to manage ambiguity and apply problem-solving skills
6. Ability to effectively manage multiple projects and work effectively under deadlines
7. Ability to independently lead teams and execute on functional responsibilities
8. Lean or Six Sigma qualification is an advantage