Regional Online Platform Program Manager

Regional Online Platform Program Manager

Apply remote type Hybrid locations Mapletree Business City, Singapore, Singapore time type Full time posted on Posted Today time left to apply End Date: December 31, 2099 (30+ days left to apply) job requisition id R102679

Position Summary

The Experience Manager will oversee the translation of regional strategy into customer experiences and sell-out programs. This role will be responsible for creating innovative approaches to making the online channel competitive in local markets. The ideal candidate should have a strong experience creating online experiences and is up-to-date with the latest e-commerce trends in the region.

Role and Responsibilities

Experience Design and Implementation:

• Translate strategy into features and programs that can add incremental revenue.
• Develop and optimize customer experience and journeys and collaborate with cross-functional teams (e.g., product, marketing, support) to design and implement exceptional customer experiences.
• Collaborate with subsidiary leads and head of departments to implement new features and sell-out/subscription platforms.
• Ensure proper testing is performed before feature/platform launch.
• Manage subscription and sell-out platform operations.

Thought Leadership and Market Intelligence:

• Develop and maintain experience guidelines and standards to ensure consistency across all touchpoints.
• Analyse customer feedback and data to identify opportunities for experience improvement and implement user testing and feedback loops to validate and refine experience designs.
• Stay up to date on latest e-commerce trends and act as thought leader for the team.
• Distil and implement best practices from local subsidiaries and competitors.
• Benchmark competitor sell-out platforms and subscription services.

External Partnerships Management:

• Identify key partners that will enable the implementation of subscription and sell-out platforms.
• Manage partner relationships and projects involving key partners, including timelines, budgets, and execution.

Skills and Qualifications

• Bachelor's degree in Economics, Business Administration, Psychology, or a related field.
• Around 10 years of working experience, out of which ~5 years of experience in e-commerce, specifically in sell-out/subscription platform design and implementation is required.
• Experience in strategy or management consulting roles will be preferred.
• Proven track record with international/regional project management involving different markets and geographies within Southeast Asia.
• Experience with working with external finance/payment partners.
• Experience working on A/B testing and/or fields related to Behavioural Economics and UX/UI design psychology is not required, but will be a plus.
• Ability to work effectively in a fast-paced and dynamic environment.
• Proficiency in Excel and PowerPoint.
• Strong problem-solving and analytical abilities.