Regional Head of IT Operations & Service Delivery

Morgan McKinley; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

Morgan McKinley is seeking an experienced IT Operations leader to drive regional operational excellence, incident management and service delivery across regions. The role requires 8+ years in IT operations and a strong ability to lead cross-functional teams, manage incidents and optimize performance in a fast-paced, global environment.

The candidate will collaborate with regional and global technology groups to ensure consistent service delivery, resilience planning and risk management, while

Qualifications

• 8+ years of experience in IT Operations, Production Support, IT Service Management or related functions.
• Proven experience leading IT operations or support teams in regional/global contexts.
• Strong incident management, service monitoring and operational processes knowledge.
• Familiarity with ITIL frameworks and service management tools would be advantageous.

Responsibilities

• Lead and oversee regional IT operations, ensuring service availability, stability and operational efficiency.
• Manage critical incidents, escalations and operational support activities to minimise business disruption.
• Drive service performance, operational standards and continuous improvement initiatives.
• Lead and develop regional IT operations teams, ensuring effective resource planning and service coverage.
• Collaborate with regional and global technology teams to ensure consistent service delivery.
• Monitor operational performance, identify recurring issues and implement improvements.
• Manage relationships with internal stakeholders, external vendors and service providers.
• Support business continuity, disaster recovery and operational risk management initiatives.

Skills

Leadership

Incident management

Stakeholder management

Communication

Problem solving

Tools

ITIL frameworks

Job description

The successful candidate will provide leadership across IT operations, incident management and service delivery, working closely with regional and global stakeholders to drive operational efficiency and continuous improvement.

Key Responsibilities

• Lead and oversee regional IT operations, ensuring service availability, stability and operational efficiency.
• Manage critical incidents, escalations and operational support activities to minimise business disruption.
• Drive service performance, operational standards and continuous improvement initiatives.
• Lead and develop regional IT operations teams, ensuring effective resource planning and service coverage.
• Collaborate with regional and global technology teams to ensure consistent service delivery.
• Monitor operational performance, identify recurring issues and implement improvements.
• Manage relationships with internal stakeholders, external vendors and service providers.
• Support business continuity, disaster recovery and operational risk management initiatives.

Requirements

• Minimum 8 years of experience in IT Operations, Production Support, IT Service Management or related functions.
• Proven experience leading IT operations or support teams, preferably within a regional or global environment.
• Strong understanding of incident management, service monitoring and operational processes.
• Experience managing operational performance and driving service improvements.
• Excellent leadership, stakeholder management, communication and problem-solving skills.
• Ability to manage critical incidents and competing priorities in a fast-paced environment.
• Familiarity with ITIL frameworks and service management tools would be advantageous.

If you are an experienced IT Operations leader with strong people management, incident management and stakeholder engagement capabilities, we would welcome a confidential discussion.

Pam Lim

Morgan Mckinley Pte Ltd

EA Licence No: 11C5502 | EAP Registration No: R1106192