Regional Director Consulting Europe West & ME

Pegasystems; Singapore; On-site; SGD 150,000 - 200,000; Full time

Job summary

Join a cutting-edge software company as a Regional Director, leading consulting operations across the South & West region. You will mentor a high-performing team and enhance client relationships to achieve revenue goals. Embrace a culture of inclusion and innovation while driving digital transformation for clients in a dynamic environment.

Benefits

Continuous learning and development opportunities

Competitive global benefits program

Flexible work environment

Empathetic and accessible leadership

Qualifications

• 5-8 years leadership experience in Professional Services and Delivery.
• 10-15 years in Enterprise/Platform software space.
• Culturally aware with strong virtual leadership skills.

Responsibilities

• Lead and mentor a team of professional services experts.
• Develop strategic vision and drive revenue growth.
• Cultivate relationships with Fortune 500 clients.

Skills

Leadership

Communication

Client Relationship Management

Project Delivery

Strategic Mindset

Education

Bachelor's degree in related field

Master's degree preferred

Job description

Are you a dynamic leader with a proven track record in Professional Services and Delivery? Pegasystems, THE enterprise AI, decisioning and workflow automation platform company, is seeking a seasoned Regional Director to join our team and lead our consulting operations in the South & West region, based in Paris with responsibility for France, Italy, Spain & the Middle East.

Pegasystems is a cutting-edge software company known for transforming the way organizations engage with customers and streamline their operations. Present globally for over 40 years, Pega has amassed strong customer advocacy from clients based on consistent innovation and deep customer intimacy. With a commitment to innovation and excellence, we empower professionals from diverse backgrounds to achieve digital transformation and drive outstanding customer experiences. At Pega, we champion internal mobility and offer a flexible culture that values your unique contributions.

As the Regional Director for Consulting in the South & West region, you will :

• Lead, inspire, and mentor a high-performing team of professional services sales and delivery experts. Deeply care for the personal and professional development of your team.
• Develop and execute the strategic vision for the region, aligning with company goals and client needs. Drive revenue growth and ensure successful project delivery.
• Own focus on client health, bookings, revenue, and utilization as central KPIs.
• Cultivate strong client relationships and identify new business opportunities within our Fortune 500 client base.
• Collaborate with cross-functional internal teams to enhance client adoption and expansion.
• Maintain a deep understanding of industry trends, analytics and competitive landscapes.
• Act as an ambassador for Pega's core values : Inclusive, Innovative, Passionate, Engaging, Genuine and Adaptable.

Who You Are :

You are a proven Professional Services Leader dedicated to the continuous development of high-performing teams. Working in a cross-functional internal environment, you're experienced in delivering complex software solutions while being part of the bigger story around customer success, adoption and commercialization.

To succeed in this role, candidates should have :

• A minimum of 5-8 years of leadership experience in Professional Services and Delivery.
• At least 10-15 years of relevant experience in the Enterprise / Platform software space. Prior experience in engagement management, project delivery, or practice leadership is expected.
• Exceptional leadership and communication skills. Culturally aware with strong virtual leadership abilities. A role-model for Diversity, Inclusion & Belonging.
• Proven experience in revenue growth and client relationship management. Quick to build rapport and resolve customer escalations.
• Ability to juggle conflicting workloads, pivoting between tactical and strategic priorities. Willingness to roll your sleeves up and coach your team, clients or partners.
• A strategic mindset and track record of achieving business objectives.
• A bachelor's degree in a related field (master's preferred).
• Willingness to travel as needed.
• Gartner Analyst acclaimed technology leadership across our categories of products
• Continuous learning and development opportunities
• An innovative, inclusive, agile, flexible, and fun work environment
• An established business that feels like a start-up
• Strong customer advocacy amongst Global Enterprise organizations
• Empathetic and accessible leadership who recognize success frequently
• Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company
• A culture that celebrates and endorses Diverse, Equitable, Inclusive and Belonging practices