Regional Director, Client Experience

FORWARD 3D SINGAPORE PTE. LTD.; Singapore; On-site; SGD 100,000 - 150,000; Full time

Job summary

Une agence moderne à Singapour recherche un Directeur régional de l'expérience client pour gérer un portefeuille de comptes majeurs en APAC. Ce rôle senior, en contact direct avec le SVP, nécessite de solides compétences en marketing digital et en gestion de relations clients. Les candidats doivent avoir une expérience éprouvée dans la gestion d'équipes et la conduite de stratégies innovantes pour le développement des affaires.

Benefits

Temps de travail flexible

Plans de développement personnel

Congés de maternité et paternité

Programmes de reconnaissance d'employés

Qualifications

• 10 - 16 ans d'expérience en marketing digital, de préférence en agence média.
• Compréhension excellente de plusieurs canaux digitaux, y compris PPC, Display, Paid Social.
• Capacité exceptionnelle à identifier et mettre en œuvre des opportunités d'amélioration.

Responsibilities

• Gérer les comptes clés de SG et SEA.
• Diriger les conversations entre clients et équipes internes.
• Travailler avec l’équipe SEA pour livrer des solutions commerciales.

Skills

Digital Marketing

Communication

Analytical Skills

Relationship Building

Project Management

Job description

We are Assembly – and we’re not like the rest. We’re the modern alternative agency, bringing together industry-leading data, talent, and tech toFind the Change That Fuels Growthfor the best brands on the planet, including Adobe, Lane Crawford, Marina Bay Sands, and more. Our diverse, global community of over 1,600 passionate experts combines global thinking with unmatched local expertise in more than 20 markets worldwide – enabling brands to engage and move consumers anywhere. We use STAGE, Assembly’s proprietary, privacy-centric data solutions platform, to surface powerful insights that transform into actionable brand opportunities. We’re at the cutting edge of new media, technology, and platforms embedded in the lives of today’s consumers, and we’re tapped into how culture and communities’ needs change. We do this while staying steadfast in our commitment toLeave the World Better Than We Found Itthrough measurable social and environmental impact work.

Assembly was named The Drum’s APAC Media Agency of the Year in 2021

WHO WE’RE LOOKING FOR

We are looking for an accomplished Regional Director, Client Experience, with impressive cross-channel experience and a flair for building relationships and driving results for clients. The role will be to own a portfolio of some of our largest accounts within APAC. A key senior level role that reports directly to the SVP, Client Experience, you will play a critical role in growth and business expansion plans.

WHAT YOU’LL BE DOING ON ANY GIVEN DAY

• Responsible for managing key SG & SEA accounts
• Responsible for leading conversations between clients and internal channel teams, ensuring exceptional service and developing excellent client relationships
• Collaborate with regional leadership to build up key marketing capabilities in South East Asia
• Key driver in working with clients to understand business challenges, identify growth opportunities and collaborate with SEA team to deliver business solutions that meet their needs
• Drive proactive SOW/MSA agreements, renewals and negotiations with clients
• Cross and upsell opportunities for existing accounts
• Lead or co-lead pitches and negotiate commercial terms to secure new business for the company
• Lead SEA planning & activation teams to drive multi-channel planning and strategy & develop competitive product propositions to meet client goals
• Work closely with channel and market teams to manage priorities, workloads, and resource allocation to ensure client deadlines are met and campaigns are ran smoothly
• Ensure project plans and process documents are maintained and kept up to date and improve working methods where possible to increase efficiency
• Be in the know for channel, product, and industry updates and timely communicate to the teams and clients
• Ownership of the largest accounts within APAC and key point of contact between clients and internal channel teams
• Working together with the SVP Client Services, to build up key capabilities in SEA
• Develop excellent client relationships at all levels, from commercial as well as reputation and delivery perspectives
• Lead multiple planning and activation teams that work across the SEA business to ensure project plans and process documents are maintained and kept up to date and improve working methods where possible to increase efficiency

DOES THIS SOUND LIKE YOU?

• At least 10 - 16 years of digital marketing experience, preferably from a media agency environment.
• Excellent understanding of multiple digital channels including PPC, Display, Paid Social
• Experience of localised digital strategies for Singapore & SEA
• Excellent communication and relationship-building skills
• Exceptional ability to identify and implement opportunities for improvement.
• A true collaborative team player who has the passion to lead and nurture talents, yet able to work independently as well.
• Excellent presentation skills to convey a compelling story
• Results and target driven
• Strong analytical skills and attention to detail
• Able to prioritise, multi-task and project manage
• Proactive, motivated and a self-starter who’s passionate to build

WHY ASSEMBLY?

• We’re part of Stagwell, the challenger network built to transform marketing. We’re nimble, smart, and digital-first, and we’re quickly growing to take on the biggest legacy hold cos.
• We care about your growth – we offer competitive salaries, annual compensation reviews, and keep detailed personal development plans to ensure you’re hitting your personal and company goals.
• We recognize and celebrate your success…all the time! Whether it’s through company meetups, employee recognition programs, or just a regular day, we make sure our people’s achievements are known and appreciated!
• We’re truly a people-first organization. That’s why we offer a Flexible Time Off policy that puts you in control of your work-life balance, as well as market-leading primary and secondary caregiver and parental leave policies.
• We care about social and environmental Impact – we have dedicated Impact Champions that collaborate globally to make sure we’re leaving the world better than we found it.
• We have an amazing group of employee resource groups committed to guiding the agency to become more inclusive, diverse, and representative of the world around us.