Regional Development Applications Engineer

KLA-Tencor (Singapore) Pte Ltd; Singapore; On-site; SGD 65,000 - 90,000; Full time

Job summary

A leading company specializing in high-tech products is seeking a Technical Support Specialist. The role involves providing technical assistance, conducting customer demonstrations, and collaborating with engineering and sales teams. Ideal candidates will have a strong engineering background, excellent problem-solving skills, and a dynamic communication style. The position may require international travel and offers the opportunity to work with cutting-edge optical technology.

Qualifications

• Bachelor's degree with 4+ years of industry experience in technical support.
• Experience as a technical specialist or application engineer preferred.
• Excellent communication and interpersonal skills with dynamic personality.

Responsibilities

• Assist field service engineers in resolving complex technical issues.
• Evaluate customer samples and develop solutions within two weeks.
• Manage customer demonstrations to showcase tool capabilities.

Skills

Problem-Solving

Analytical Skills

Project Management

Interpersonal Skills

Organizational Skills

Education

Bachelor's Degree in Engineering

MS Degree in Optics, Materials Science, Microelectronics

Tools

Matlab

Python

Job description

Job Description

• Technical Support: Assist field service engineers in resolving complex technical issues and provide high-level applications support for optical profilers applications. Being an expert, you’re able to work with the tool, setting up metrology recipes, performing measurements on samples, analyze the results and r2eport in a clear way to customers.

• Feasibility Studies: Evaluate new customer samples, collaborate with design engineering teams to develop optimal solutions, and prepare detailed reports within two weeks.

• Customer Demonstrations: Manage in-house customer demonstrations and head-to-head (H2H) activities at customer sites. Conduct new tool demonstrations to showcase performance and develop use cases to drive sales.

• Experiment Design: Design experiments to characterize tool/subcomponent performance, demonstrate product value in alpha and beta testing, and support pilot tool adoption at customer facilities.

• Recipe Development: Develop recipes to model complex optical applications and optimize tool performance.

• Escalation Support: Provide escalation support to onsite field service engineers, leading and coordinating remote/local troubleshooting.

• Training: Create comprehensive technical training materials and conduct training sessions for KLA when requested. Transfer new production knowledge and application capabilities to the worldwide apps support team.

• Collaboration: Work closely with engineering, sales, and marketing teams within KLA and customer engineers outside KLA. Work closely with the customer and relay the information to the division to support the roadmap and technology developments. Being able to build up a good customer relationship and getting insight on customer problems, will be key to be successful in your role.

• Customer Focus: Support beta installations at customer facilities and pay attention to customers’ requirements. Ensure smooth implementation and functionality. Focus mainly on TSMC and potentially other Taiwan based customers.

Minimum Qualifications

• Educational Background: Bachelor's Degree in Engineering with at least 4 years of industry experience. MS degree in related engineering fields such as optics, materials science, and microelectronics is preferred.

• Technical Expertise: Experience as a technical specialist or application engineer in high-tech products is advantageous. Matlab/Python experience is a plus.

• Training Experience: Previous experience in product training is beneficial.

• Skill Set: Exceptional organizational, analytical, project management, and self-leadership skills. Excellent problem-solving and analytical abilities.

• Interpersonal Skills: Dynamic personality with superb communication and interpersonal skills. Strong inclination towards interacting with people and working effectively with different cultures.

• Technical Acumen: Keen technical mind, attention to detail, positive drive, and commitment to achieving results.

• Language Proficiency: Proficient in English with excellent communication skills.

• International travel of up to 40% is required.