Regional Customer Due Diligence Quality Assurance Team Lead - Global Private Banking

HSBC; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

HSBC seeks a Regional Customer Due Diligence Quality Assurance Team Lead to ensure high standards in customer due diligence and KYC processes. The role involves conducting reviews, verifying data integrity, and developing training materials to enhance compliance and operational efficiency across the region. This position offers a unique opportunity to shape quality assurance standards in a dynamic banking environment.

Qualifications

• Proven experience in client due diligence processes.
• Strong understanding of KYC regulations and financial crime issues.
• Ability to develop and deliver training programs.

Responsibilities

• Ensure quality of customer due diligence and KYC information.
• Conduct thematic reviews and sampling for data verification.
• Develop training for CLM and front office staff.

Skills

Client Lifecycle Management

Due Diligence

KYC

Financial Crime Indicators

Data Quality Verification

Job description

Some careers grow faster than others.

If you’re looking for a career that offers plenty of opportunities for development, join HSBC and unlock your potential. Whether aiming for top leadership or exploring new directions, HSBC provides opportunities, support, and rewards to help you grow.

International Wealth and Premier Banking (IWPB) delivers a leading premium proposition through Premier Banking and our Global Private Bank, with a presence in key markets, booking centres, and corridors valued by clients. Our wealth services are enhanced through top-tier asset management and insurance capabilities. HSBC Global Private Banking assists high net worth and ultra-high net worth clients in managing, growing, and preserving their wealth for future generations. Our global network of experts offers investment opportunities worldwide, wealth and succession planning, portfolio management, and philanthropy support.

We are seeking a high-caliber professional to join as a Regional Customer Due Diligence Quality Assurance Team Lead.

Principal Responsibilities

In this role, you will:

• Support the Regional Head of CLM (Client Lifecycle Management) and Regional/Market COO in Asia to ensure the quality of customer due diligence and KYC information, in line with HSBC policies during onboarding and periodic reviews.
• Conduct thematic reviews to ensure consistent application of CDD policies and procedures.
• Perform sampling to verify data quality during customer onboarding, reviews, and event-driven assessments.
• Report, track, and provide feedback on sampling review results to the business.
• Develop and deliver training on core concepts and challenges in the CDD process, including Source of Wealth, Financial Crime Indicators, and Tax Transparency, for CLM and front office staff.
• Collaborate with CDD Advisors and Financial Crime risk stewards to interpret policies and provide guidance.
• Proactively identify areas for improving CDD workflow processes to enhance productivity and efficiency.
• Ensure consistent application of recommendations from third-party reports and lead the Quality Assurance teams across locations to maintain review and testing standards.