Regional Account Manager

BCD; Singapore; Hybrid; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Regional Account Manager, where you will play a pivotal role in managing client accounts and driving business growth. This position offers the opportunity to work in a dynamic environment, fostering collaboration and innovation. You will be responsible for establishing relationships with key decision-makers, implementing business strategies, and ensuring client satisfaction. With a focus on professional development and a commitment to work-life balance, this role is ideal for those looking to make a significant impact in the travel management industry. Embrace the chance to grow your skills and career while enjoying a range of generous perks.

Benefits

Generous vacation days

Professional perks and discounts

Inclusive work environment

Career growth opportunities

Wellbeing tools

Qualifications

• Experience in travel management or business travel account management.
• Ability to manage large market or regional clients effectively.

Responsibilities

• Oversee regional communication and manage client expectations.
• Drive profitability through up-selling and cross-selling strategies.

Skills

Account Management

Client Relationship Management

Business Planning

Sales

Travel Industry Knowledge

Presentation Skills

Education

Bachelor's Degree

Tools

Travel Management Software

CRM Tools

Job description

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team

Regional Account Manager

Full time, Singapore, Hong Kong

As a Regional Account Manager, you are responsible for managing a single client account or portfolio of a regional account(s) to include but not limited to client retention, contract negotiation, implementation, business consolidation, sales of products and services, financials, business planning, and reviews, establishing relationships with key decision makers in multiple regions. You’ll report to global program management.

As a Regional Account Manager, you will

• Oversee the regional coordination of all communication across the region, both BCD Travel and the client’s global initiatives
• Manage new business implementations, working closely with the implementation team to ensure client expectations are met
• Help measure and report Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) on a regional level and develop deliberate business plans
• Drive profitability of the contract on a regional basis by increasing revenues through up-selling and cross-selling to meet client’s strategic needs
• Identify and assist in the selection of technology tools and processes to produce desired results
• Establish and maintain relationships with key customer decision-makers in the region
• Perform client business reviews and deliver regular financial reporting to all stakeholders

About you

• Prior travel management company or related business travel account management experience required
• Experience implementing and managing large market or regional clients
• Thorough knowledge of business travel account management and operations
• Adept with travel industry technology and processes
• Demonstrated ability to successfully build, maintain, and grow customer portfolios and client relationships
• Knowledge of creating business plans and managing business/client strategies
• Previous experience in managing cross-functional work teams
• Effective presentation skills in terms of development and delivery
• Highly proficient in spoken and written English

About us

We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.

Your life at BCD

Working at BCD means connecting, collaborating and celebrating. You’ll be part of a dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.

You’ll be offered

• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at [e-mail].

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