Regional Account Director

JLL; Singapore; On-site; USD 60,000 - 120,000; Full time

Job summary

An established industry player is seeking a dynamic Facilities Management professional to oversee client accounts and ensure exceptional service delivery. This role requires a strong leader with extensive experience in facilities and general management, capable of developing strategic business plans and fostering relationships with key client personnel. You will drive operational excellence, implement innovative business improvement initiatives, and manage financial reporting to meet client expectations. If you are passionate about enhancing client experiences and leading teams to success, this opportunity is perfect for you.

Qualifications

• Extensive experience in facilities management and general management.
• Strong leader with proven business acumen managing international business.

Responsibilities

• Manage the delivery of facilities management services to all client facilities.
• Develop strong relationships with key personnel in the client organization.
• Assist with the development of property budgets and forecasts.

Skills

Facilities Management

General Management

Leadership

Business Acumen

People Management

Cultural Relationship Skills

Education

Facilities / Property / Real Estate Qualification

Job description

What this job involves:

Client Management

1. In conjunction with the IFM - Head of Industrial and FSM, develop a strategic business plan for the account.
2. Act as the point of contact for the delivery of facilities management services to client.
3. Develop and maintain a detailed understanding of client business and the implications for Jones Lang LaSalle's service delivery.
4. Develop strong relationships with all key personnel in the client organization.
5. Liaise/engage with the respective city's local MT in implementing specific regional and local activities.

Regional Account Support

1. Support regional IFM accounts by providing advice on local practices; assisting with performance management of staff.

Service Delivery

1. Manage the delivery of the facilities management services to all Client facilities under Jones Lang LaSalle's management.
2. Ensure adherence to the contracted scope of works and manage the resourcing requirements in each city.
3. Liaise regularly with client and the local MTs on facilities management issues.
4. Develop an Account Plan for facilities management services.
5. Implement regional Jones Lang LaSalle initiatives such as the Compliance Review, Regional Training programmes and other initiatives as appropriate.
6. Drive Client specific regional initiatives.
7. Manage the teams to ensure the maintenance and upkeep of the facilities.

Operations Management

1. Develop and implement a mechanism to drive business improvement initiatives and innovations across accounts.
2. Ensure consistency in process and procedures across accounts.
3. Support and participate in the implementation of Engineering & Operations Services initiatives including:
4. Risk Management
5. Environmental Health and Safety
6. Supply Chain Management
7. Sustainability and Energy management
8. Critical Environment Management
9. Engineering and Operations
10. Transition Management

Financial Management and Reporting

1. Assist Client with the development of the property budgets and forecasts in accordance with Client financial timetable.
2. Establish and maintain consistency in the monthly reporting in each city.
3. Prepare a regional monthly management report to the satisfaction of Client.
4. Review and report against agreed KPIs, metrics and savings targets.
5. Be responsible for the achievement and reporting of the Net Operating Revenue for the account.
6. Identify organic growth opportunities and cross sales.
7. Actively participate in the client Quarterly Business Review.

Human Resource Management

1. Be responsible for the selection, recruitment, personal development and performance management of staff.
2. Organise regular FM forums for networking and training purposes.
3. Ensure staff attends in-country activities to promote inter-site communication and Jones Lang LaSalle culture.
4. Work with HR to develop specific training and skills development programmes.
5. Complete succession plan for direct reports and ensure succession plans are in place, where appropriate, for all staff.
6. Conform with the Company Total Performance Management (TPM) programme.
7. Complete Individual Performance Management Plan (IPMP) or Performance Plans as appropriate and as per agreed timeline.

To apply you will have:

1. Extensive experience in facilities management and general management.
2. Strong leader with proven business acumen and experience of successfully managing an international business.
3. Relevant Facilities / Property/Real Estate qualification.
4. Strong people management, diversity management and cultural relationship skills to attract and develop professional staff in line with the growth of the business.
5. Asia Pacific market experience, preferably China experience.