Recruiting Operations - APAC Coordination Services Manager

Apple; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

A leading technology company seeks a leader for their APAC team, focusing on recruiting operations and team management. This role emphasizes a high customer experience standard while coordinating complex interview processes efficiently. Ideal candidates have over five years of management experience, with strong problem-solving and communication skills.

Qualifications

• 5+ years of management experience in Recruiting/HR.
• Exceptional executive communication skills.
• Proven problem-solving skills in fast-paced environments.

Responsibilities

• Manage team of coordinators focused on interview scheduling.
• Drive customer experience with high attention to detail.
• Coach and manage direct reports for career development.

Skills

Team Management

Coaching

Problem Solving

Executive Communication

Data Analysis

Strategic Thinking

Job description

This team is renowned for their ability to execute a high-volume of work with incredible accuracy ensuring that our candidates are supported at every step of the interview journey at Apple.

De ion

As the leader of our APAC team, you will partner closely with recruiting leaders and cross-functional teams involved in the interviewing and onboarding process. You will manage a team of coordinators with integrity and a people-focused approach. You'll rely on influencing, collaboration, partnership-building, and team building expertise to drive strategic and operational coordination efforts.

You'll lead by example, and with exceptional candidate experience as a guiding principle.

In this role you will:

• Manage a team of coordinators in the day-to-day work of complex interview scheduling at incredibly high volumes.
• Drive an exceptional customer experience through ensuring high levels of attention to detail and delivering high standards of support for our candidates, recruiters and hiring teams.
• Cultivate strong partnerships with recruiting leadership to deeply understand the support needs of our hiring teams and candidates.
• Establish solid connections with partner teams such as Facilities and Travel teams.
• Build strong domain and process knowledge to ensure effective analysis of information to exercise educated judgement and determine appropriate action.
• Coach and manage direct reports, aiding in their career development and growth.
• Inspire constant innovation and process improvement to continuously elevate the support model.
• Foster deep global partnerships and alignment with peers to uphold global support standards.

Minimum Qualifications

• 5+ years of management experience, preferably in Recruiting/HR/Recruiting Operations in a fast-paced environment.
• Passionate about team management, coaching, and mentoring, supporting both business transformation and personal development.
• Proven track record of headcount planning, resource allocation and capacity modelling.
• Exceptional executive communication skills, able to effectively convey complex ideas to senior leadership and stakeholders with clarity and impact.
• Critical thinker with a strong sense of urgency to resolve issues.
• Strategic problem solver with demonstrated ability to envision the future state of the business and synthesize insights into concrete, actionable strategies and plans.
• Obsessed with the customer experience, focusing on quality and coaching your team for continuous improvement.

Preferred Qualifications

• Demonstrated thought leadership, influencing strategy and driving innovation through insights and forward-thinking solutions.
• Data-driven with excellent analytical skills, using insights to drive process improvements and action plans.
• Ability to provide executive reporting on key business updates.
• Strong problem-solving skills, navigating complex business needs and providing well-considered solutions.
• Agile in ambiguity, with an ability to persevere and adapt under pressure.