Receptionist cum Admin Support

Borr Drilling; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company seeks a customer service representative for a school setting, responsible for managing communications and providing administrative support. The position demands good interpersonal skills, initiative, and the ability to handle the dynamic environment of a school, ensuring pupil care and efficient information flow.

Qualifications

• Min. GCE ‘N’ or ‘O’ Level certificate or equivalent.
• Good communication and interpersonal skills, preferably in a school environment.
• Good team player with high initiative.

Responsibilities

• Answer phone calls and manage visitors in a high call volume environment.
• Provide first-level assistance to pupils, including handling sick or injured pupils.
• Assist in canteen matters and support other administrative duties.

Skills

Communication skills

Interpersonal skills

Team player

Initiative

Education

GCE ‘N’ or ‘O’ Level certificate or equivalent

Job description

Job Description

• Main Duty - Customer Service Duty (mindset has to meet the realistic challenges and demands of a Primary School setting)

• Answer phone calls, manage visitors, take messages, respond to enquiries, and provide general useful information in a dynamic environment with high call volume.

• Use school-implemented IT systems for administrative purposes.

• Handle daily varied demands and queries from parents, students, vendors, and staff.

• Call pupils who are absent and check with parents on their child's status every morning.

• Call pupils to convey messages during ad-hoc or special events.

• Provide first-level assistance to walk-in pupils, including handling sick or injured pupils, and escalate cases beyond superficial issues to colleagues.

• Assist with situations such as pupils vomiting or soiling their clothes.

General Duties

• Assist in canteen matters, utility tasks, FAS applications, arrears fee, bus bookings, etc.

• Update the school activity notice board in the office, ensuring data accuracy.

• Maintain the forms cabinet, keeping all forms current and replenished.

• Assist with general typing duties.

• Manage store supplies during school holidays.

• Support other administrative duties as required.

The personnel shall minimally have the following qualifications, skills, and experience:

• Full GCE ‘N’ or ‘O’ Level certificate or equivalent.

• Good communication and interpersonal skills for reception duties, preferably in a school environment.

• Good team player with a high level of initiative.