Receptionist [ Car industry ]

The Supreme HR Advisory Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in Singapore is seeking a skilled front desk receptionist to provide outstanding customer service and manage inquiries effectively. This role involves working 5 days a week with alternate Saturdays and requires at least 2 years of experience in customer-facing roles. Join us to enhance customer interactions and contribute to service improvement initiatives.

Qualifications

• At least 2 years' experience as front desk, receptionist, or customer service related role.
• Able to commit to 5.5 days alternate Saturday.

Responsibilities

• Provide excellent customer service and maintain effective communication.
• Handle feedback/complaints/inquiries effectively and professionally.
• Perform cashiering duties and upsell products and services.

Skills

Customer Service

Communication

Problem Solving

Job description

• Working Days: 5 days alternate saturday, 9am-6pm / 9am-3pm

• Salary: $2,500 - $3,500 + Bonus

• Location: Sin Ming Autocity (Bishan / Upper Thomson)

Requirements:

• At least 2 years' experience as front desk, receptionist or customer service related role

• Able to commit 5.5 days alternate Saturday

Responsibilities:

• Provide excellent customer service and deliver memorable experience with service efficiency, effectiveness and quality.

• Handle phone or walk-in customer’s feedback/complaints/inquiries effectively and professionally.

• Maintain an effective communication to ensure customer retention

• Generate reports and suggest service improvement initiatives and processes.

• Perform cashiering duties

• Maintain and update appointments for servicing and repairs.

• To inform customers about our promotions and do a regularly follow up through phone calls reminding them that their vehicle is due for inspections.

• Upsell products and services to customers

• Other ad hoc duties assigned by manager

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279