Receptionist

St. James's Place Wealth Management; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A financial services firm in Singapore is seeking a dynamic Client Experience Specialist to manage the front desk and ensure a positive experience for clients. The ideal candidate will have strong communication skills, excellent organizational abilities, and proficiency in Microsoft Office. Responsibilities include greeting visitors, managing room bookings, and maintaining office services. Join a team-focused environment where your professionalism will set the tone for client interactions.

Qualifications

• A pleasant personality.
• Strong communication, interpersonal and customer service skills.
• Excellent organisational skills with attention to details.
• Multitasking and time management skills with the ability to prioritise tasks.
• Good initiative and drive with the ability to work independently.
• A Team Player.

Responsibilities

• Manage the front desk and greet visitors professionally.
• Manage room bookings and arrangements for client meetings.
• Answer incoming calls and route them appropriately.
• Maintain an updated contact list of employees.
• Liaise with vendors for office services and maintenance.

Tools

Microsoft Office Suite

Job description

Main Purpose of Job:

We are seeking a dynamic and personable Client Experience Specialist to join our team as Receptionist. As the first point of contact for our esteemed clients and visitors, you will play a pivotal role in shaping their initial perception of our company. Your warm demeanor, impeccable professionalism, and exceptional communication skills will set the tone for a positive client experience from the moment they walk through our doors.

Key Responsibilities of the Job:

• To manage the front desk including but not limited to:

• Receiving Visitors with a high level of professionalism by greeting, welcoming, directing and connecting them to the respective parties appropriately.

• Managing room bookings for Client meetings and internal use, including VC set up if needed.

• Arrangement of visitor refreshments and other services as needed.

• Answer incoming calls in a professional timely manner, screening and routing them, as necessary.

• Receive and distribute incoming mail and deliveries.

• Maintain an updated contact list of the Employees/Partnership.

• Management of Local and International courier service, including the vendors’ monthly reports.

• Work closely with the Hospitality Assistant to upkeep office cleanliness to create a warm working environment.

Facilities Management:

1.Office Expense Management

· Procurement, Inventory and Control Management of General Office, Stationery and Pantry Supplies.

· Sourcing and Management of Suppliers/Vendors for cost effectiveness.

2.Office Services

· Ensuring the upkeep and maintenance of security and telecom systems, conducting office fire safety checks, and maintaining office equipment and appliances to minimise disruptions and downtime.

· Main contact point for Building Management, Cleaning Vendor, General Vendors/Suppliers/Contractors

Business Continuity Plan Support:

· Liaison with respective parties, either local or overseas, to set up meetings as required to maintain the Business Continuity Plan by supporting Department Heads with their planning efforts.

· Managing calendar invites for workshops and trainings etc.

· Training and support with internal systems such as FACT24

· Coordination of the Business Continuity activities for Asia and Middle East with key stakeholders to ensure the business remains resilient and well prepared in the event of continuity challenges.

Requirement:

· A pleasant personality

· Strong communication, interpersonal and customer service skills

· Excellent organisational skills with attention to details

· Multitasking and time management skills with the ability to prioritise tasks

· Good initiative and drive with the ability to work independently

· A Team Player

· Proficiency in Microsoft Office Suite