Receptionist

PAPILLA HAIR PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

Une entreprise de soins capillaires à Singapour recherche un Assistant Branch Manager pour assurer la satisfaction des clients et gérer les opérations quotidiennes. Le candidat idéal aura d'excellentes compétences en service à la clientèle et en gestion du temps, tout en garantissant un environnement de travail propre et sûr.

Qualifications

• Bonne gestion du temps et des priorités.
• Excellentes compétences en communication et service à la clientèle.
• Capacité à gérer les stocks et à coordonner les rendez-vous.

Responsibilities

• Assister le responsable de la succursale dans les opérations quotidiennes.
• Gérer et répondre aux questions des clients.
• Surveiller et gérer les rendez-vous et l'inventaire.

Skills

Service client

Gestion du temps

Communication

Gestion des stocks

Job description

Job Description & Responsibilities:

- Assist Branch Manager with day-to-day operations & functions.

- Attend to all customers’ issues and provide accurate, appropriate, and immediate responses, ensuring complete customer satisfaction.

- Acknowledge and greet guests entering and leaving the facility.

- Attend to all incoming calls and redirect them or take down messages.

- Maintain knowledge of all services, products, and prices.

- Daily monitoring of appointment bookings to make sure there are sufficient customers to achieve daily sales, sufficient staff to service customers, and smooth operating & functioning of the outlet.

- Scheduling of appointments.

- Basic customer registration, financial billing, and cashier.

- Attending to customers’ pre & post-consultation inquiries.

- Maintain tidiness of the front desk.

- Monitor and manage inventory. Purchase retail stocks and salon-use stocks when necessary

- Administer, record, and maintain customer records and files.

- Performed regular follow-ups on customers to upkeep customer care.

- Always maintain safety standards and cleanliness of the salon/clinic.

- Any other ad-hoc duties as assigned.