Reception, Relations and Appointments Coordinator

SMILE DESIGN DENTAL PRACTICE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A high-end dental clinic is seeking a Relations and Appointments Coordinator to enhance patient experiences. The role involves managing appointments, patient interactions, and coordinating with staff to ensure a luxurious practice environment. Ideal candidates should possess excellent customer service skills and professionalism, with the ability to handle administrative tasks efficiently.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and maintain professionalism.
• Experience in a medical or dental environment is a plus.

Responsibilities

• Welcome patients and ensure a comfortable experience.
• Coordinate appointments and manage patient check-ins.
• Process payments and maintain confidentiality at all times.

Skills

Customer service skills

Multitasking

Technical proficiency with clinic software

Job description

The Relatins and Appointments Coordinator is the first and last point of contact for patients in our high-end, high-tech dental clinic. This role ensures that every patient interaction reflects the clinic’s commitment to exceptional care, discretion, and modern dental excellence. The receptionist coordinates appointments, manages financial transactions, supports clinical staff, and upholds the luxury standard of the practice environment.

Key Responsibilities

Welcome all patients and visitors warmly, ensuring a personalized, discreet, and comfortable experience.

Answer phone calls, emails, and online inquiries promptly and professionally.

Schedule, confirm, and manage complex appointments using [your clinic’s software].

Handle patient check-in/out and digital paperwork.

Process payments, insurance claims, and treatment plan estimates with accuracy and confidentiality.

Coordinate with clinical and administrative teams to ensure smooth patient flow.

Maintain the reception area’s cleanliness, ambience, and amenities to luxury standards.

Address patient concerns or complaints tactfully, escalating issues when necessary.

Assist with marketing activities, patient recall, and follow-up communications.

Uphold strict patient confidentiality and adhere to clinic policies at all times.