Reception Manager

Momentus Hotel Alexandra; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

Une chaîne hôtelière dynamique recherche un Front Desk Manager pour superviser les opérations quotidiennes à la réception. Le candidat idéal doit avoir au moins deux ans d'expérience en gestion et exceller en leadership, communication et résolution de problèmes. Rejoignez une équipe engagée à offrir une expérience client exceptionnelle.

Qualifications

• Expérience prouvée en gestion front office ou hôtelière d'au moins 2 ans.
• Compétences en formation du personnel et gestion de la performance.
• Connaissance des procédures front office.

Responsibilities

• Assurer le bon fonctionnement des opérations au bureau.
• Encadrer et former les membres de l'équipe.
• Gérer les fonctions de caisse.

Skills

Leadership

Communication

Problem-Solving

Tools

Hotel PMS

Job description

Job Description

• Ensure smooth day-to-day operations at the front desk and lobby.
• Accountable for all activities at the Reception desk.
• Mentor and coach every team member
• Conduct training needs analysis and identify competency gaps
• Prepare and update duty rosters to ensure adequate staffing at all times.
• Responsible for cashiering functions transactions.
• Monitor, respond and follow-up timely to both guest and internal email.
• Ensure all guest requests, complaints, feedback are well-documented.
• Review and analyse guest satisfaction surveys (GMS) and feedback.
• Room inventory and assignments are managed appropriately.
• Leads & organize groups activities from arrival to departures and billings.

Job Requirements

• Proven experience in front office or hospitality management of at least 2 years in similar capacity.
• Strong leadership, communication, and problem-solving skills.
• Knowledge of hotel PMS and front office procedures
• Experience in staff training and performance management.