Reception & Facilities Coordinator

Tek Systems; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

Tek Systems is looking for a Reception & Facilities Coordinator to enhance customer service and operational excellence at the Super App Merchant Centre in Singapore. In this role, you will manage reception duties, facilities issues, and account support, all within a fast-paced environment. Ideal candidates will have strong organizational skills, a customer-centric mindset, and experience in office administration or customer-facing roles. Join a collaborative team focused on growing the merchant ecosystem and contributing to the success of small- and medium-sized businesses in Southeast Asia.

Qualifications

• A Diploma or ‘A’ Level qualification (students on semester break welcome to apply).
• Excellent interpersonal skills with a genuine customer service mindset.
• Strong organizational and multitasking abilities with attention to detail.
• Proficiency in Microsoft Word, PowerPoint, and Excel (including vlookup, pivot tables).

Responsibilities

• Be the first point of contact for walk-in merchants — greet them professionally, provide basic information, answer queries, and ensure a clean and functional centre environment.
• Spot and escalate any facility-related issues for prompt resolution.
• Liaise with merchants on operational issues, escalate concerns, and ensure timely follow-ups are resolved within SLA.
• Manage appointments, contracts, inventory, and procurement; provide reports and assist with ad-hoc team tasks.

Skills

Interpersonal skills

Customer service mindset

Organizational abilities

Multitasking

Attention to detail

Proficiency in Microsoft Word

Proficiency in Microsoft PowerPoint

Proficiency in Microsoft Excel

Education

Diploma or 'A' Level qualification

Tools

Tableau

Salesforce

PowerBI

Job description

• Reception Duties
• Facilities & Issue Management
• Account Support

Are you passionate about customer service and operational excellence? Join this Super App Merchant Centre as a Reception & Facilities Coordinator, where you’ll be the face of their merchant partners. This is a high-impact role in a dynamic, fast-paced environment — ideal for someone who thrives on multitasking, problem-solving, and creating a welcoming experience.

About the Merchant Centre:

A dedicated hub for small- and medium-sized businesses, supporting merchant success through onboarding, education, and operational support. As part of the Singapore Operations team, you’ll be working alongside a lean, collaborative crew focused on growing the merchant ecosystem.

Your Role in a Nutshell:

• Reception Duties: Be the first point of contact for walk-in merchants — greet them professionally, provide basic information, answer queries, and ensure a clean and functional centre environment
• Facilities & Issue Management: Spot and escalate any facility-related issues for prompt resolution
• Account Support: Liaise with merchants on operational issues, escalate concerns, and ensure timely follow-ups are resolved within SLA
• Admin Responsibilities: Manage appointments, contracts, inventory, and procurement; provide reports and assist with ad-hoc team tasks.

What You’ll Bring:

• A Diploma or ‘A’ Level qualification (students on semester break welcome to apply)
• Excellent interpersonal skills with a genuine customer service mindset
• Strong organizational and multitasking abilities with attention to detail
• Proficiency in Microsoft Word, PowerPoint, and Excel (including vlookup, pivot tables).

Nice-to-Haves:

• At least 3 months’ experience in office admin, receptionist, or customer-facing roles
• Familiarity with the F&B industry
• Additional language proficiency, especially in Mandarin
• Experience with tools like Tableau, Salesforce, or PowerBI (bonus)

Who Will Thrive in This Role:

• Warm, reliable, and service-oriented individuals
• Those who can work independently while remaining highly collaborative
• Fast learners who are calm under pressure and open to feedback

Who Won’t Be a Fit:

• Poor communicators or those disinterested in customer engagement
• Disorganized or inattentive individuals who struggle with follow-through
• Unwillingness to adapt to change or support team needs
• Those with a negative attitude or resistance to feedback.

Why Join Us:

This is more than a front-desk role — it’s your chance to gain real operational and stakeholder management experience in one of Southeast Asia’s leading tech platforms. You’ll contribute directly to merchant growth, learn from experienced teams, and build a strong foundation in both admin and customer operations.

Apply now to be part of the Merchant Centre team and help shape the future of commerce.

We regret to inform that only shortlisted candidates will be notified.

EA Reg No: R24125692, Emerson Palma

Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544