Raffles Hotel Singapore - Associate Sommelier

Beach Road Hotel; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading hotel in Singapore seeks an Associate Sommelier to deliver exceptional wine service and enhance the guest dining experience. Responsibilities include serving wine, offering wine advice, and maintaining service standards. Ideal candidates will have a passion for wine, relevant education, and strong interpersonal skills in a collaborative environment.

Benefits

5-day Work Week

Duty Meals provided

Colleagues' Discount at Accor Hotels

Flexible Benefits

Medical and Wellness Benefit

Comprehensive Insurance Coverage

Career Development Opportunities

Holistic Learning and Development

Qualifications

• Experience in wine service or similar operations is preferred.
• Possesses wine and beverage knowledge through professional or personal interests.
• Strong interest and passion for wine with potential to become Commis Sommelier.

Responsibilities

• Delivers friendly and efficient wine service to enhance guest experience.
• Assists Sommelier in offering wine options and takes orders.
• Participates in training to improve wine knowledge and skills.

Skills

Technical service skills

Interpersonal skills

Wine knowledge

Proficient in English

Reliable

Enthusiastic and energetic

Works as part of a team

Education

Certificate or diploma in Hospitality

Job description

The Associate Sommelier is responsible for delivering friendly and efficient wine service that meets guest dining experience expectations.

Primary Responsibilities

Delivers Friendly and Efficient Wine Service

• Serves wine in efficient manner (in the right condition; glassware, temperature, etc).
• Assists Sommelier in offering wine options, offers wine advice and takes orders.
• Offers aperitif, upsell wine by the glass and bottle, offers after meal service.
• Is well presented and adheres to hotel's grooming standard.
• Greets and farewells guests in a friendly, courteous manner.

Focuses on the Guest Dining Experience

• Uses guest names when appropriate.
• Adjusts service to meet guests' special requests and provides personalised service.
• Uses a Heartist approach - makes the guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Looks for ways to upsell and adds value (e.g. suggesting another glass of wine, when first glass emptied).

Works as Part of the Food & Beverage Service Team

• Accuracy in wine order taking.
• Timeliness in pick-up and delivery of wine and beverages.
• Efficiency of work in setting up the mise-en-place; picking up wine stock from store according to par stock, wine cellars arrangement, wine requisition according to needs and completing daily wine reports.
• Cleanliness and work safety in wine and service areas.

Involvement in Wider Job Function Relationships

• Participates in training activities to improve wine knowledge and skills.
• Follows guidelines provided in colleague handbook.
• Understands emergency procedures, health & safety requirements.
• Maintains collaborative working relationships with colleagues and supervisors/managers.
• Performs any other duties that may be assigned by the Head of Department.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel's Corporate Social Responsibility efforts by supports the Planet 21 program.

Candidate Profile

Knowledge and Experience

• Certificate or diploma in Hospitality or related field.
• Experience in Wine (e.g. Wine making, wine sales, Master court sommelier, WSET level 2 etc.).
• 6 months in a wine service position, or similar operations is preferred.
• Has Service or Retail experience.
• Possesses Wine, beverage and food knowledge through professional or personal interests (personal interest/ professional).

Competencies

• Technical service skills.
• Interpersonal skills - communicates effectively with others.
• Proficient in written and conversational English.
• Reliable and consistent.
• Strong interest and passion for wine with high potential to become Commis Sommelier.
• Presentable and well groomed, adheres to Raffles Hotel Singapore grooming standards.
• Enthusiastic and energetic.
• Works as part of a team.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues' Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit - Dental/Optical/Vacation Expenses/Children's Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.