Quotation & Customer Service Specialist (SAP / Engineering)

HR Focus; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading engineering MNC is seeking a detail-oriented Customer Service Executive to enhance their sales operations. This role involves managing customer inquiries, coordinating quotations, and ensuring timely order fulfillment while working with cross-functional global teams. The successful candidate will have a proactive approach and contribute to achieving key performance indicators.

Benefits

Structured career development path

Supportive team culture

Exposure to international coordination

Qualifications

• Minimum 3 years of experience in inside sales, quotation support, or order processing.
• Solid experience managing RFQs across intercompany departments.
• Proficiency in SAP preferred.

Responsibilities

• Respond to customer inquiries regarding stock availability and lead times.
• Liaise with HQ for spare parts availability and pricing.
• Manage and process business inquiries and sales orders.

Skills

Customer-centric

Communication

Detail-oriented

Project Management

Education

Diploma or GCE 'A' Level or equivalent

Tools

SAP

Microsoft Office

MS Project

Job description

Customer Service Executive
Location: Jurong East
Industry: Engineering (MNC)

About the Company:
Our client is a globally recognized Multinational Corporation (MNC) in the engineering sector, known for delivering innovative industrial solutions. As they continue to expand in the region, they are seeking a detail-oriented and customer-focused Quotation & Customer Service Specialist (SAP / Engineering) to support sales operations and quotation management across international teams.

Key Responsibilities:

Customer Support & Quotation Management

• Respond to customer inquiries regarding stock availability, lead times, and delivery schedules.

• Liaise with HQ and other global offices for spare parts availability and pricing.

• Handle RFQ (Request for Quotation) processes, including coordination with intercompany departments and regional subsidiaries to ensure timely and accurate pricing.

• Verify that pricing in quotations complies with corporate pricing structures and guidelines.

• Investigate and resolve pricing or data discrepancies in quotations.

Sales Coordination & Order Fulfillment

• Manage and process business inquiries and sales orders, ensuring seamless communication between internal teams and customers.

• Generate commercial quotations and follow through to order confirmation and delivery.

• Coordinate with production facilities and sub-suppliers to meet delivery requirements.

• Enter and maintain accurate customer, quote, and order data in SAP.

• Work alongside Application Engineers to provide technical support during quotation and order processing stages.

• Collaborate with the Sales, Engineering, Production, and Quality teams to ensure project requirements are met.

• Address design changes or conflicts early to prevent order delays.

• Meet and exceed KPIs related to quotation turnaround time, order accuracy, customer satisfaction, and internal response times.

Requirements:

• Diploma or GCE 'A' Level or equivalent.

• Minimum 3 years of experience in inside sales, quotation support, or order processing, preferably within an MNC or engineering environment.

• Solid experience managing RFQs across intercompany departments and subsidiaries is essential.

• Proficiency in SAP is preferred.

• Strong English communication skills (written and spoken).

• Detail-oriented, responsive, and customer-centric.

• Skilled in Microsoft Office and project tools (e.g., MS Project).

• Able to work independently, under pressure, and with cross-functional global teams.

Why Join Us?

• Be part of a reputable global MNC with strong market presence.

• Exposure to international coordination and cross-border collaboration.

• Supportive team culture and structured career development path.