[Queenstown/Healthcare] Senior Executive Assistant, Medical Record Office (Up 3.5K) #HJC

[Queenstown/Healthcare] Senior Executive Assistant, Medical Record Office (Up 3.5K) #HJC

Primary Responsibilities and Duties – Medical Reports (80%)

1) Provide operational support in the assigned MRO function
• Ensure all medical records are managed under strictest confidentiality and security.
• The Staff is expected to be proficient in the use of electronic systems and Microsoft Office programmes (e.g. Excel, Word) to support daily operational functions of MRO.
• Assist and provide advice to both internal and external parties regarding medical records related processes.
• Register and process medical report requests, including cashier function for medical report payment.
• Follow-up with doctors on incomplete medical report requests.
• Execute administrative duties pertaining to all medical report requests.
• Manage and resolve urgent and/or difficult cases to ensure that medical reports reach requestors within the stipulated timeline.
• Retrieve medical records to facilitate report writing and/or records duplication requests from law firms and government agencies.

Key Performance Measures include improving turnaround time for completion of medical reports, timely scanning of paper medical records, uploading of scanned images into the system, and timely project/task completion.

2) Assist in data collection
• Assist the supervisor in compiling the daily volume of the given job task accurately and in a timely manner.

3) Active participation in improvement projects
• Participate actively in improvement projects by providing solutions and putting in effort as required by the supervisor to implement the improvements.

Secondary Responsibilities and Duties (20%)
• Handle any ad-hoc tasks assigned by Executive/Manager.
• Plan and manage job/task assignment.
• Conduct quality checks on medical reports before release.
• Assist in the preparation of statistics such as monthly performance reports.

Requirements
• Minimum GCE “A” level or Diploma.
• Good knowledge of PC software and applications.
• Proficient in Microsoft Office like Excel and Word to assist in the management of the department’s data.
• Preferably 1 year of working experience in healthcare or service industry.
• Experience in hospital operations will be advantageous.

Interested candidates please submit your resume to jacechoo@recruitexpress.com.sg