Quality Service Management Executive [Healthcare/ Central] #HCY

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking organization as part of the Quality Service team, where you will enhance patient engagement and experience. This role involves managing feedback, coordinating initiatives, and utilizing data to inform strategic decisions. You will play a vital role in fostering a culture of service excellence, conducting surveys, and presenting insights to key committees. If you have a passion for improving healthcare services and possess a strong background in marketing communications or service quality, this is an exciting opportunity to make a meaningful impact.

Qualifications

• 5+ years experience in marketing communications or service quality.
• Bachelor's degree in a relevant discipline is required.

Responsibilities

• Manage feedback to enhance patient experience and service quality.
• Conduct surveys and organize initiatives to improve service excellence.

Skills

Marketing Communications

Service Quality Management

Data Analysis

Patient Engagement

Education

Bachelor’s Degree in Marketing

Bachelor’s Degree in Communications

Bachelor’s Degree in Psychology

Tools

Data Dashboards

Survey Tools

Job description

Job Description

You will be part of the Quality Service team, where you will help to synergise the hospital's efforts to advance patient engagement, empowerment, and experience.

Your core responsibility is to manage feedback and enhance patient experience following the implementation of new national systems. The job requires an individual who enjoys working with people and can distil these encounters into meaningful quality service initiatives for systemic improvement. Your responsibilities include the prompt resolution and closure of service-related feedback, guided by the organisation’s service performance indicators. You will facilitate and coordinate hospital-wide initiatives and projects to enhance service excellence and uphold the organisation's service culture. These include conducting surveys, organising programmes and events, and planning focus group discussions.

In addition, you will assist in creating and populating data dashboards of feedback indicators to track service satisfaction, feedback trends, and patterns. These insights will be presented to hospital committees and workgroups to inform strategic decision-making.

The Requirements

1. Bachelor’s degree, preferably in Marketing, Communications, Psychology, or a business-related discipline
2. At least 5 years of working experience in marketing communications or service quality, preferably from the healthcare industry

For interested candidates, please send your most recent and updated resume to [e-mail].

WA me at http://wa.me/[phone] or tele me at @sallytsin.

Tsin Chien Yee Sally
R25127272
Recruit Express Pte Ltd
EA License No. 99C4599