Quality Service Executive / Manager

Dynamic Human Capital Pte Ltd; Singapore; On-site; SGD 40,000 - 80,000; Full time

Job summary

An established industry player in healthcare is seeking a passionate individual to enhance patient experiences and drive service excellence. This role involves managing patient feedback, leading quality projects, and executing surveys to improve overall satisfaction. If you thrive in a dynamic environment and are eager to make a meaningful impact on patient care, this opportunity is perfect for you. Join a team committed to fostering a patient-centric culture and enjoy a fulfilling career that allows you to engage with stakeholders and implement innovative solutions.

Qualifications

• 3-5 years of experience in marketing communications or service quality.
• Strong interpersonal, leadership, and project management skills.

Responsibilities

• Manage and resolve patient feedback in line with service performance indicators.
• Lead hospital-wide service quality projects and experience-enhancing programmes.

Skills

Team Player

Communication Skills

Project Management

Interpersonal Skills

Organizational Skills

Fast Learner

Education

Bachelor’s degree in Marketing, Communications, Psychology, Business

Tools

Excel (PivotTables, VLOOKUP)

Tableau

Power BI

Social Media Platforms

Job description

(Patient Experience & Service Excellence)
Location: Central, Singapore

Are you passionate about improving patient care experiences and making a meaningful impact in healthcare? Join us, where your work will help shape a patient-centric culture across the hospital.

What You’ll Be Doing

As part of our team, you’ll be at the heart of enhancing patient engagement, empowerment, and experience—especially during the implementation of new national healthcare systems. This role is perfect for someone who enjoys working with people, distilling feedback into meaningful initiatives, and driving hospital-wide improvements.

Your key responsibilities include:

• Managing and resolving patient feedback promptly in line with service performance indicators.
• Leading and coordinating hospital-wide service quality projects and experience-enhancing programmes.
• Planning and executing surveys, focus group discussions, and service excellence events.
• Building and maintaining dashboards to track patient satisfaction, service quality indicators, and feedback trends.
• Presenting insights to hospital committees to inform and support strategic decisions.

What We’re Looking For

• A Bachelor’s degree in Marketing, Communications, Psychology, Business, or related field.
• At least 3 to 5 years of experience in marketing communications or service quality, preferably within the healthcare sector.
• An excellent team player and communicator who can engage well with stakeholders at all levels.
• Organised, proactive, and able to manage multiple projects under tight deadlines.
• Strong interpersonal, leadership, and project management skills.
• Familiarity with social media platforms and digital engagement tools.
• Familiarity with data management, analysis, and visualisation tools such as Excel (PivotTables, VLOOKUP), Tableau, or Power BI is an advantage.
• A fast learner with a positive attitude and a strong desire to grow.

How to Apply:

If interested, please send your resume to [e-mail] or by clicking the “Quick Apply” button.

By submitting an application or your resume, you are deemed to have consented to Dynamic Human Capital Pte Ltd collecting, using and disclosing your personal data for the purposes stated in our privacy notice (https://dhc.com.sg/privacy-policy). You acknowledge that you have read, understood, and agree with the terms in our privacy notice.

We regret that only short-listed applicants will be notified.

Naw Thet Nwe Oo

Registration No: R25127887

EA Licence No: 12C6253