Manager, Quality

DHL Germany; Singapore; On-site; USD 60,000 - 90,000; Full time

Job summary

An established industry player seeks a dedicated professional to oversee Quality Management Systems in Life Science and Healthcare Operations. This role involves creating and reviewing SOPs, ensuring compliance with regulations, and maintaining site certifications. The ideal candidate will have 8 to 10 years of experience in pharmaceutical operations and a strong proficiency in QMS. Join a company that values diversity and fosters an inclusive work environment, where your skills and contributions will drive success and innovation in logistics solutions.

Qualifications

• 8 to 10 years of experience in Life Science or Pharmaceutical operations.
• Strong proficiency in QMS and Microsoft Excel.

Responsibilities

• Create and review SOPs for Life Science & Healthcare Operations.
• Perform audits on operational processes and ensure compliance.
• Maintain site certifications and support audits.

Skills

Quality Management System (QMS) certification

Microsoft Excel

Communication skills

Writing skills

Education

Diploma in any discipline

Job description

About us

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results everyday.

Responsibilities

• Create, review and approve SOPs/WIs/Standard forms for Life Science & Healthcare Operations
• Document review to ensure that there is no SOP/WIs that are overdue
• Record, report and register non-conformance and customer complaints under CAPA and drive the closure of the cases
• Play an active role in change control documentation
• Compile data on QMS Processes and report on monthly basis
• Maintain site certifications and support Internal, customer and regulatory audits
• Review the daily temperature records for ambient storage, chillers and freezers, play an active role if there are any temperature excursions
• Ensure the temperature and humidity mapping activities are carried out as per the current standards and product requirement
• Review mapping protocol and report any deviation
• Review all equipment lists and ensure calibration is done as per schedule
• Maintain records in eQMS system
• Perform training to the relevant personnel on quality processes
• Ensure that the products are stored as per the products storage requirements and have identification and status
• Ensure the quarantine products are stored under lock and key and disposition of quarantine products is done only after customer approval.
• Review the daily cleaning records, monthly pest control records and perform quarterly maintenance checks on the warehouse
• Perform self-assessment for site
• Perform risk assessment for all operational processes – Inbound, Outbound, Storage Control
• Perform audit on operational processes and ensure compliance
• Review the daily cleaning records
• Review the monthly pest control records
• Perform Quarterly Maintenance Checks of the warehouse e.g. aircon.
• Ensure QMS compliance
• Any ad-hoc tasks as assigned by supervisor

Requirements

• Diploma in any discipline
• 8 to 10 years of experience in similar capacity in Life Science or Pharmaceutical operations
• Possess Quality Management System (QMS) certification
• Proficient in Microsoft Excel
• Good communication and writing skills

At DHL Supply Chain we take pride in our commitment to fostering a workplace that celebrates diversity and promotes inclusion for all. We believe that the diverse backgrounds, perspectives, and experiences of our employees are integral to our success. Our inclusive culture is built on the principles of equality, respect, and belonging, where every team member is valued and empowered.
We actively encourage individuals from all walks of life, regardless of age, race, gender, sexual orientation, religion, nationality, disability, or any other characteristic, to apply for positions with us. We are dedicated to providing equal opportunities, removing barriers, and creating an environment where everyone feels they truly belong.