Quality Control Lead - Operations & Improvement

QC TRADERS PTE. LTD.; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

QC Traders PTE. LTD. in Singapore is seeking a Quality Assurance/Quality Control professional to monitor and maintain quality standards across daily operations.

You will conduct inspections and identify issues to ensure services meet client requirements, while supervising staff and preparing inspection reports. Additionally, you will coordinate with operations to raise service standards, investigate client complaints related to quality and service performance, conduct employee briefings on

Responsibilities

• Monitor and maintain quality standards across daily operational activities.
• Conduct regular inspections to ensure services meet company and client requirements.
• Identify quality issues and recommend corrective and preventive actions.
• Supervise employees to ensure compliance with established quality procedures.
• Prepare quality inspection reports, checklists and performance records.
• Coordinate with operations teams to improve service standards.
• Investigate client complaints related to quality and service performance.
• Conduct employee briefings and provide guidance on quality requirements.
• Monitor compliance with workplace safety and operational procedures.
• Support management in implementing continuous improvement initiatives.

Job description

QC Traders PTE. LTD. in Singapore is seeking a Quality Assurance/Quality Control professional to monitor and maintain quality standards across daily operations.

You will conduct inspections and identify issues to ensure services meet client requirements, while supervising staff and preparing inspection reports. Additionally, you will coordinate with operations to raise service standards, investigate client complaints related to quality and service performance, conduct employee briefings on