Quality Assurance Specialist - Hindi and Bengali Speaking (Relocate to Bangkok, Thailand)

TDCX; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Join TDCX, a fast-growing BPO company, as a Quality Assurance Officer. You will assess employee performance, provide training, and improve quality standards through analysis of reports. Enjoy competitive remuneration, engaging workspaces, and career growth in a positive and supportive environment.

Benefits

Attractive remuneration

Comprehensive medical coverage

World-class workspaces

Strong learning and development plans

Flexible working arrangements

Qualifications

• 2 years of relevant experience in quality audits and process improvement.
• Ability to train and develop support agents.
• Knowledge of quality tools is preferred.

Responsibilities

• Monitor employee behavior and compliance with policies.
• Provide feedback and recommendations for improvement.
• Prepare and analyze quality reports for stakeholders.

Skills

Organizational skills

Communication

Problem-solving

Education

Higher/Graduate Diploma or Bachelor's Degree

Tools

Quality tools and methodologies

Job description

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world's most loved brands and be with diverse, awesome people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission

• Perform all channel monitoring to evaluate employee behavior, customer service performance, and compliance with company policies, laws, and regulations.
• Provide structured feedback and recommendations to address skills, knowledge gaps, and behavioral opportunities.
• Prepare and analyze quality reports for review with stakeholders and clients.
• Collaborate with call quality team members and QA Manager to improve QA processes and standards.
• Develop evaluation programs aligned with account objectives, working with Operations, Training, and Clients.
• Use call center tools and client systems to gather data and analyze trends affecting quality.
• Perform other duties as assigned to support the Quality Management System.

Who are we looking for

• Candidate must possess at least a Higher/Graduate Diploma, Bachelor's Degree, or Professional Degree in any field.
• Preferably with 2 years of relevant experience, especially in quality audits, root cause analysis, and process improvement.
• Knowledge of quality tools and methodologies.
• Ability to train and develop support agents.
• Excellent organizational, communication, and problem-solving skills in English and the supporting market language.

Who is TDCX

TDCX provides transformative digital CX solutions, helping brands acquire and retain customers, and protect their online communities. We serve clients across fintech, gaming, tech, travel, social media, streaming, and e-commerce sectors, with a strong presence in Asia. Our commitment to #BeMore has earned us numerous industry awards and recognition as a top employer in Asia.

Embark on a career with TDCX and enjoy our top-tier workspaces, competitive packages, career growth opportunities, and workplace perks.