Quality Assurance (QA) Executive / Business Process & Project Executive

RMS MARINE & OFFSHORE SERVICE (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

A leading company in the marine and offshore industry is looking for a quality management associate. The role involves assisting in compliance checks, ISO maintenance, and supporting project management activities. Ideal candidates will have a relevant degree, understanding of ISO standards, and strong communication skills. This position offers an excellent opportunity to engage in continuous improvement initiatives within a dynamic environment.

Qualifications

• 0 - 2 years of experience in quality assurance or ISO related scopes.
• Good understanding of ISO standards such as ISO 9001 and ISO 22000.
• Ability to read and speak Chinese.

Responsibilities

• Assist in investigating customer/department complaints and disputes.
• Support regular process compliance checks.
• Monitor progression of strategic projects crucial for growth.

Skills

Communication skills

Problem solving

Teamwork

Process improvement

Education

Diploma or Bachelor's degree in relevant field

Advanced Diploma or certifications (e.g., Six Sigma, CQE)

Job description

ROLES & RESPONSIBILITIES

Process Management & Compliance

• Assist in initial investigation of customer (external) / departmental (internal) complaints and disputes, which includes root cause analysis, tracking of improvement actions and auditing effectiveness of improvement actions

• Support and assist in regular process compliance checks

• Proactively collaborate with Process Champions to understand and document departmental processes and challenges

• Follow-up and review of Corrective Action Requests (CARs) and Risks and Opportunities (R&O) from respective operational departments

ISO maintenance

• Support and work with related representatives to update and maintain the ISO Standards

Project Management

• Support on monitoring and tracking the progress of strategic / major projects that are crucial for growth of RMS

• Ad-hoc tasks related to business processes and projects

WORKING REQUIREMENTS

• Diploma or Bachelor's degree in a relevant field (Quality Management, Business Management, Business Process Management and etc.); Advanced Diploma or certifications (e.g., Six Sigma, CQE) are a plus.

• 0 - 2 years working experiences in quality assurance or ISO related scopes

• Good understanding on ISO standards (such as ISO 9001, and ISO 22000)

• Strong verbal and writing (documentation) skills in English

• Ability to read and speak Chinese (Mainly due to close collaboration with Chinese speaking counterpart)

• Willing to learn new things from system and technological perspectives

• Have good interest in business process, process improvement and open for changes, driving continuous improvement initiatives, and fostering a culture of quality excellence.

• Good communication skills and team work

• Disciplined, Honest and Integrity

• High effective execution and strong sense of responsibility

• Proactive and have goal-oriented approach to problem solving