Quality Assurance Manager

THALES SOLUTIONS ASIA PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading company in the engineering sector is seeking a Quality Assurance Manager (QAM) to ensure compliance with customer requirements and statutory regulations. The QAM will take a risk-based approach to quality assurance, support project teams, and facilitate continuous quality improvements while ensuring customer satisfaction. This role requires a strong background in engineering and at least 5 years of relevant experience.

Qualifications

• Minimum of 5 years of engineering experience with understanding of systems/software development.
• Knowledge of ISO 9001:2015 requirements is desirable.
• Audit qualifications or background is a plus.

Responsibilities

• Serve as point of contact for customers on quality matters.
• Identify and mitigate risks proactively with project/bid teams.
• Ensure compliance with applicable regulations and standards.

Skills

Analytical skills

Problem-solving skills

Strategic influencing skills

Communication skills

Education

Tertiary Qualifications in project/bid management, engineering or related technical discipline

Job description

Job Description

The opportunity:

The QAM role for project and bid, is focused on assuring that the supplied and processes implemented are in accordance with the requirements of the customer and the Thales Group, as well as with statutory regulations.

This includes taking a risk-based approach to defining and implementing quality assurance activities, assuring compliance, identifying deficiencies, certifying products, and evaluating and minimizing potential quality related risk and raising Alerts and enforcing Veto for quality issues when necessary. It also includes facilitating continuous quality improvement, and ensuring the Business Management System (called Chorus 2.0) is implemented and effective in delivering quality across all areas of their business.

The primary challenges of this position are:

• Ensuring quality is owned by everyone not only the quality function
• Reduction of quality risks and minimization of Cost of Non-Quality through active support of operational areas.
• Assuring that the commitments we make to our customers are met indeed and in intent while balancing the cost and schedule constraints.

Responsibilities:

• Provide a point of contact for the customer on quality matters and developing a good working relationship with counterparts in the customer’s organization to ensure timely resolution of issues that may arise.
• Identify risks with a proactive approach, implement mitigations actions and collaborate with Project & Bid teams in resolving problems
• Provide insightful advice and stimulate actions based on independent assessment of performance
• Build trusted relationships and influence project & bid teams to focus on delivering Customer satisfaction
• Confirm Customer’s technical and non-technical requirements are well understood and managed efficiently by all members of the project & bid team
• Ensure deliverables comply with the applicable regulations and standards
• Support project & bid team to ensure objectives/criteria for each of the engineering project gates are achieved
• Support the project & bid teams in applying processes, identifying risks and developing problem solving mindset
• Assure that teams capitalize on lessons learnt
• Provide visibility to the management and alert when necessary; raise a veto in case of non-compliance not properly addressed or in case of a critical event/situation generating a major risk for the project / bid or for the company.
• Adjust Quality Assurance activities with a risk-driven mindset, anticipating risks, considering the maturity of the Bid/Project team, and focusing on core Quality value-added activities

Requirements:

• Tertiary Qualifications in a project/bid management, an engineering or related technical discipline.
• Audit Qualifications background or qualifications is desirable.
• Minimum of 5 years of experience in Engineering (i.e. systems engineering or SW) with a good understanding of systems and software development principles’ and lifecycles
• Experience in quality management, preferably in a system’s engineering organisation, or other relevant technically orientated discipline.
• Knowledge of the requirements of ISO 9001:2015 Quality Management System is desirable.
• Strategic influencing skills including the ability to promote improvement at all levels and across all areas of the organisation.
• Analytical and problem-solving skills, including the ability to understand and critique requirements. Expertise in applying problem solving tools, such as 8D is desirable
• Good communication & interpersonal skills, including ability to prepare and present reports.
• Ability to work well in a multi-disciplinary team.
• Diplomacy skills, including the ability to withstand pressures and say 'no' when quality is insufficient, or processes are not being adhered to.