Quality Assurance Engineer (Regional Customer Support)

Murata Electronics Singapore (Pte.) Ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading company in the electronics industry is seeking a Quality Assurance professional to act as a key liaison between the factory and customers. This role involves addressing quality-related inquiries, conducting investigations into complaints, and implementing improvements to ensure product excellence. Candidates are expected to have a relevant engineering degree, strong analytical abilities, and experience in root cause analysis.

Qualifications

• Bachelor's degree in electrical engineering, chemical engineering, or related field required.
• Knowledge of lithium-ion battery manufacturing beneficial.
• Strong analytical and communication skills essential.

Responsibilities

• Act as primary contact for customers regarding quality-related inquiries.
• Conduct investigations into customer complaints and prepare Failure Analysis Reports.
• Collaborate with teams to drive quality improvement activities.

Skills

Analytical skills

Communication skills

Education

Bachelor’s degree in electrical engineering

Bachelor’s degree in chemical engineering

Tools

Statistical analysis tools

Microsoft applications

Job description

JOB DESCRIPTION

Department: Quality Assurance & Quality Control

Reports to: The head of the Customer Support Section

Functional Relationships with:

• Customers of Murata

• Functional groups of Murata entities

• Departments within the factory

• With auditing parties

POSITION PROFILE:
Based in: Singapore

Job Site: Tuas

Successful candidate will: Act as the primary contact between the factory and the customers / affiliates regarding quality-related inquiries and issues

KEY DUTIES & RESPONSIBILITIES:

• Respond to customer's feedback / requests / claims within the target turnaround time.

• Work with various cross-functional teams to conduct thorough investigations into customer complaints.

• Adopt a data-driven and scientific approach to perform root cause analysis and develop appropriate corrective action plans.

• Prepare Failure Analysis Reports (8D) for approval & submission to the customer.

• Co-ordinate with various teams to prepare for customer audits / visits.

• Collaborate with cross-functional teams to drive and implement quality improvement activities to meet the company’s goals.

• Provide on-site and remote support for customers.

• Periodic travel may be required.

ABILITY / COMPETENCY REQUIRED:

• Bachelor’s degree in electrical engineering, chemical engineering, or a related field.

• Strong analytical and communication skills.

• Experience with root cause analysis and statistical analysis tools would be preferred.

• Knowledge about lithium-ion battery manufacturing would be beneficial.

• Proficient with Microsoft applications.

• Proficient in English and Mandarin.

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