Quality Analyst B2B (Non IT)

CandorWorks; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading quality assurance provider in Singapore is seeking a Quality Analyst responsible for monitoring and improving team performance. The role includes conducting call calibration sessions, preparing reports, and training new team members. The ideal candidate has 1+ year in quality assurance and strong data management skills. This is a full-time in-person position.

Benefits

Health insurance

Provident Fund

Performance bonus

Qualifications

• 2+ years of experience in B2B industry.
• 1+ year in quality assurance or analysis.
• Strong data management, communication, and analytical skills.

Responsibilities

• Monitor, analyze, and improve team performance.
• Conduct call calibration sessions and provide feedback.
• Prepare quality reports for management review.
• Ensure adherence to quality standards and performance targets.
• Onboard and train new team members.
• Maintain productivity and SLA reports.

Skills

Data management

Communication

Analytical skills

Job description

The Quality Analyst is responsible for monitoring, analyzing, and improving team performance. This includes using data management systems to track performance, conducting call calibration sessions, providing feedback, and preparing quality reports for management. The role also involves onboarding and training new team members, allocating tasks, and ensuring quality and productivity targets are met.Key Responsibilities:- Track and analyze team performance.- Lead call calibration sessions and provide feedback.- Prepare quality reports for management review.- Ensure adherence to quality standards and performance targets.- Onboard and train new team members.- Maintain productivity and SLA reports.Requirements:- B2B Industry Experience: 2+ years- Relevant Experience: 1+ year in quality assurance or analysis.- Strong data management, communication, and analytical skills.Job Type: Full-timeBenefits:- Health insurance- Provident FundSchedule: Monday to FridayPerformance bonusAbility to commute/relocate: Aundh, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)Experience: Quality Analyst in B2B: 1 year (Required)Location: Aundh, Pune, Maharashtra (Required)Shift availability: Night Shift (Required), Overnight Shift (Required)Work Location: In personSpeak with the employer at +91 hidden_mobile.,

• Job Tags quality assurance, business process quality

Sign-in & see how your skills match this job

Sign-in & Get noticed by top recruiters and get hired fast