QC Supervisor/Senior Supervisor

THONG SIEK FOOD INDUSTRY PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading food processing company in Singapore seeks a detailed-oriented Quality Control Specialist to manage online quality checks and customer complaints. Candidates should hold a diploma or degree in food science, with at least 2 years of experience. Strong problem-solving and communication skills are crucial. Enjoy a supportive team environment and the chance to contribute to continuous improvement in quality management. Salary package to be determined based on experience.

Qualifications

• At least 2 years of relevant experience for Senior position.
• Good knowledge of HACCP, BRC, and ISO 22000.
• Ability to work in a fast-paced environment.

Responsibilities

• Conduct routine quality checking for various food processing equipment.
• Handle customers' complaints and investigate issues.
• Maintain up-to-date quality control programs and processes.

Skills

Problem-solving skills

Teamwork

Analytical skills

Communication skills

Knowledge of Quality Management Systems

Education

Diploma / Degree in Food Science

Tools

MS Excel

MS PowerPoint

MS Word

MS Access

Job description

JOB RESPONSIBILITIES:

• Online Quality Checking (Metal Detector, Cooker, Pasteurizer, Steamer)
• Online Finished Product Testing
• Monthly Verification of CCP (Critical Control Point)
• Online Verification Sampling for Microbial Analysis
• Internal Calibration of Weighing Scales
• Verification on goods return
• Handle Customers’ Complaint
• Conduct routine physical, chemical, sensory and other analyses accordingly.
• Take appropriate decisions for rework of material based on historical trend and in consultation with seniors
• Raise non-conformation for quality deviations of Raw Material/Finished Goods and follow up with proper closure of corrective and preventive action
• Initiate actions to investigate customer complaint in consultation with relevant team members
• Collect comprehensive evidence/crucial data, provide sound reasoning and propose possible root cause for customer complaints and internal rejection
• Maintain up-to-date quality control programs, policies, process workflows, procedures and work instructions

JOB REQUIREMENTS:

• Diploma / Degree in Food Science preferred
• At least 2 years of relevant experience for Senior position
• Experienced and passionate in Continuous Improvement
• Exceptional problem-solving skills
• Good Knowledge of Quality Management Systems (HACCP, BRC, ISO 22000)
• Good Communication, Organizational and Analytical Skills
• Strong ability to work well in a team and independently
• Excellent IT skills, particularly in MS Excel, PowerPoint, Word, Access
• Ability to work with multiple priorities in a fast-paced environment is required.
• 5 Days Work Week + 1 Saturday per month
• Undertake any other ad-hoc projects/ tasks assigned
• Job Scope, Work Day and Work Hours subject to changes depending on work requirement
• Fresh grads are welcome
• Salary package commensurate with experience