QC Supervisor

West Pharmaceutical Services Singapore Pte Ltd; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading pharmaceutical company is seeking a QC Team Lead in Singapore to oversee quality processes and team performance. Responsibilities include managing QC technicians, ensuring proper product releases, and promoting safety and quality standards. Strong leadership and problem-solving skills are essential, along with experience in quality control and team management. This role requires a degree in engineering and 8+ years in QA/QC environments.

Qualifications

• Preferably 8 years work experience in QA/QC related activities.
• Minimum 5 years work experience managing a QC team.
• Able to work independently with minimum supervision.

Responsibilities

• Oversee resource management and team schedules for smooth execution.
• Manage onboarding and ongoing activities for QC employees.
• Promote and support site initiatives including safety programs.

Skills

Leadership

Team Management

Problem-solving

Communication

Time Management

Education

Bachelor's degree in engineering or relevant fields

Tools

Microsoft Office

SAP

Job description

Location: 15 Joo Koon Circle

Job Summary:

In this role, you will

• Be accountable for day-to-day performance of team/s safety, quality, delivery, cost and productivity

• Manage teams of QC Technicians & Team Leads in execution of QC processes, schedule and personnel to ensure smooth operational activities work-flow and work compliance

• Promote better quality mindset through inter-department collaborations

Essential Duties and Responsibilities:

• Oversee resource management and team schedules for smooth execution of daily operational tasks in QC while meeting daily inspection targets and support Work In Progress (WIP) controls within team/s

• Ensure proper product release and rework activities per procedures to support delivery requirements

• Lead product characteristics trend monitoring with effective escalation and follow-ups

• Demonstrate leadership, teamwork, and problem-solving support to resolve escalated operational issues collaboratively and ensure proper batch segregation

• Define goals, clearly communicate these objectives and monitor/correct/recognize work performance respectively. Coach and counsel QC employees

• Manage and resolve QC employee's relation issues and disputes

• Manage onboarding activities for new QC employees for training and qualification

• Manage ongoing activities for existing QC employees for training and requalification

• Identify future training needs and enhance QC employees career opportunities

• Responsible to review SOI revisions to enhance improvements for better workflow

• Manage Deviation/Out-of-Spec report closures, batch dispositions while ensuring proper root cause analysis and CAPA identification

• Accountable for on time operational updates for Tier 1, Tier 2, Tier 2.5 & Tier 3 of the LDMS system

• Attend Tier 2, Tier 2.5 as QC representative, and facilitate Tier 1 (Shift Start Up) within QC

• Promote and support site initiatives including safety programs, lean initiatives, training programs and consistently interpret and apply policies, procedures among employees

• Manage non-routine requests from departments (eg validations, investigations, improvements, projects, product transfers, non-routine testings, non-conformance reports, etc)

• Other duties as assigned by superior

Basic Qualifications:

• Academic qualification of bachelor's degree in engineering or relevant fields

• Computer literate and good grasp of Microsoft Office

• Preferably 8 years work experience in QA/QC related activities

• Added advantage with SAP, cGMP, Basic Lean and/or ISO working experience

• Preferably with exposure to medical device, pharmaceutical or related manufacturing environment

• Preferably minimum 5 years work experience managing a QC team

• Able to work independently with minimum supervision

Preferred Knowledge, Skills and Abilities:

• Able to be aware of all relevant standard operating procedures as per Company policy

• Support and contribute to Lean Sigma programs and activities towards delivery of the set target

  • Minimize waste, always ensure efficient work execution by continuous improvements

• Able to comply with the company’s safety policy at all times

  • Ensure use of Personal Protective Equipment (PPE) in respective work environments for all members within the shift/s

  • Report unsafe conditions or acts to responsible persons for corrections and improvements

  • Ensure risk assessment control practices are adopted per HIRA for all members within the shift/s

  • Ensure all legal licenses required for the proper usage of QC equipment are effective for all members within the shift/s

• Able to comply with the company’s quality policy at all times

  • Lead monitoring / improvement activities to enhance operational support activities

  • Participate in establishment and maintenance of documented procedure

• Excellent communication & teamwork skills

• Self-motivated and positive thinking

• Ability to remain calm and professional under pressure

• Proficiency in workplace English for work applications and interfaces

• Time management skills

Physical and Mental Requirements:

• Manufacturing environment with rotating working shift patterns

• Overtime and being on-call are required. Occasionally required to work on different shift patterns

• 20/30 Vision minimum, at near and/or far with at least one eye with or without corrective lenses and no color deficiency