QC Inspector - Quality Assurance

ST Logistics Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading logistics company is seeking a meticulous QC Inspector responsible for executing quality control activities and ensuring compliance with regulations. The role involves managing customer relationships, conducting inspections, and participating in continuous improvement initiatives. Ideal candidates should have an ITE/O/A level education and minimum one year's experience in a relevant role, demonstrating strong attention to detail and teamwork skills.

Qualifications

• Minimum 1 year experience as VAS operator or WH operator with good performance.
• Familiarity with Standard Operating Procedures (SOPs).
• Ability to manage documentation systems.

Responsibilities

• Conduct quality control activities according to schedule.
• Manage customer relationships and document customer engagements.
• Adhere to safety and regulatory standards.

Skills

Attention to detail

Teamwork

Customer service

Education

ITE/O/A level

Job description

Company description:

ST Logistics Pte Ltd

Job description:

Job Function

Quality Assurance

Job Summary

The QC Inspector is responsible for conducting quality control daily task activities in accordance to the approved regulations and requirements. He/She is aware of the Standard Operating Procedures (SOPs) to be followed when performing QA activities and applies these standard procedures in daily work activities. He works closely with the Operations team on inspection of goods, release and quarantine of good. Preferably to assist in complaint management activities such as the investigation and customer complaints.

The QC inspector is meticulous with eye for details in managing documents, data digital and hardcopy filling systems for the organisation. He is able to perform good teamwork and interacts effectively with others to achieve quality workflow outcomes.

Job Responsibilities/Key Tasks(External)

Manage customer relationships
• Perform record and understand documentation of customer engagements.
• Escalate customer requests that deviate from signed contractual agreement.
• Escalate customer dissatisfaction of products, service standards.

Manage people, finance and organisational development
• Participate in on-the-job training and performance improvement opportunities.

Contribute to continuous improvement and technology advancement
• Collate quality audit data.
• Adopt lean practices for Quality activities.
• Initiate and assist in continuous improvement activities and performance improvement strategies for Quality procedures, activities and workflow management.

Manage risk and regulatory compliance
• Adhere to safety, health, security, environment and corporate governance standards and procedures.
• Comply with risk and regulatory requirements.
• Follow the practice to compliance strategies to achieve acceptable level of internal compliance and industry standards.

Manage quality framework and operations
• Adopt to quality plan framework, strategy and operating structures to support business objectives and priorities.
• Adopt the approved quality procedures, standards and specifications.
• Adopt the customized Quality Plan for individual customers.

Facilitate achievement of quality expectations and standards
• Support the collation of data for reports on KPI, productivity, returns, non-conformance products.
• Participate in collating information on quality records.
• Aware of internal and external audits results

Perform quality control activities
• Perform quality control activities according to production schedule.
• Conduct quality control activities (inbound, outbound, in-process QC) according to approved regulations and requirements (customer and internal)
• Report identification of non-conformities and root cause investigation
• Work with Operations team closely to ensure timely inspection, release and quarantine of goods.

Manage document control measures
• Aware of electronic and hardcopy documents filing location/directory.
• Adhere to documentation management system requirements.
• Recommend update and assist to distribute documents as required.

Manage Quality related training
• Participate in training.
• Provide feedback on training outcomes.

Job Requirements Professional Qualifications & Relevant Experience

• ITE/O/A level, work as VAS operator/WH operator for min 1 year with good performance

"This job is in partnership with the Employment and Employability Institute Pte Ltd ("e2i").

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to ST Logistics's PDPA -https://www.stlogs.com/pages/personal-data-policy/ and e2i's PDPA - https://www.e2i.com.sg/pdpa/. "