QA Testing & Client Support for SaaS

Frontline Data Solutions; Singapore; Remote; USD 23,000 - 28,000; Full time

Job summary

Frontline Data Solutions is seeking a mid-level Quality Assurance (QA) Testing & Client Support Specialist. In this role, you'll ensure the reliability and performance of EHS software by identifying bugs and supporting customers. With a focus on automated testing and client support, this position offers great career development opportunities and an attractive salary package.

Benefits

Excellent career development opportunities

Attractive salary & benefits

Work within a company with a solid track record of success

Qualifications

• 3+ years’ experience in providing client support for a technical product.
• Experience writing manual and automated test cases.
• Strong verbal and written communication skills.

Responsibilities

• Perform Quality Assurance (QA) testing on bug fixes and feature releases.
• Document QA test findings and communicate with software developers.
• Support existing customers on technical issues.

Skills

Manual Testing

Automated Testing

Client Support

Communication Skills

Education

Bachelor’s Degree or equivalent

Tools

Microsoft Playwright

Azure DevOps

Job description

Frontline Data Solutions provided pay range

This range is provided by Frontline Data Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$23,000.00/yr - $27,500.00/yr

Frontline Data Solutions provides web-based environmental, health, and safety software to some of the world's leading chemical, oil & gas, and manufacturing companies. Frontline is a fully distributed organization, and all roles, including this one, can be performed from any location within the United States. Frontline is unique in that it combines the fast-paced, entrepreneurial environment of a start-up software company with the stability and reputation that reflects its 26-year history of serving blue-chip industrial customers.

As a Quality Assurance (QA) team member at Frontline Data Solutions, you’ll play a critical role in ensuring the reliability, usability, and performance of our EHS software. You will be responsible for identifying bugs, testing new features, and collaborating with developers and support staff to maintain high product standards. This role requires strong attention to detail, excellent communication skills, and the ability to think critically from the end-user’s perspective.

The right candidate will have the technical aptitude to understand complex systems and the communication skills to clearly document issues and lead user testing efforts. Frontline's work culture combines the fast-paced, entrepreneurial spirit of a startup software company with the professionalism and stability that reflect our 24-year track record.

The Role

• Frontline is looking for a mid-level QA Testing & Client Support Specialist to be a critical member of our Engineering team.
• Become an expert in several web-based software products.
• Perform Quality Assurance (QA) testing on bug fixes and feature releases.
• Document QA test findings and communicate with software developers
• Support existing customers over the phone and email on technical issues.
• Maintain and update documentation in the online help system.
  
  

Ideal Profile

Skills You'll Need

• Bachelor’s Degree or equivalent
• 3+ years’ experience in providing client support for a technical product, preferably enterprise software
• Experience supporting third-party enterprise software (NOT general IT help desk support)
• Experience writing manual test cases, Experience writing automated test cases (MANDATORY)
• Strong verbal and written communication skills
  
  

Preferred Skills

• Experience with automated testing, especially with Microsoft Playwright
• Experience with Azure DevOps
  
  

What's on Offer?

• Work within a company with a solid track record of success
• Excellent career development opportunities
• Attractive salary & benefits

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Quality Assurance

• Industries

  Software Development and Information Services

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