Publishing Consultant (Customer Support)

Publishing Consultant (Customer Support)

Do you love journal publishing and technology?

Are you independent, fluent in Mandarin and English, and resourceful?

About our Team

Elsevier is a global information analytics company that helps institutions and professionals progress science, advance healthcare and improve performance for the benefit of humanity. We serve the research, academic and clinical communities through the application of technology and analytics to content. In this way, we empower those communities to contribute to social progress, to enhance human well-being and to share and expand the breadth of human knowledge.

About the role

Our Consulting Services department supports over 500 academic institutions through the initial onboarding of Digital Commons and provides ongoing customer support and training to help our customers maximize the use and benefits of our products/services. For the Publishing Consultant, this includes a specialization in the setup, launch, and support of academic journals and adjacent scholarship. Based in APAC, the consultant will provide support during local business hours in both fluent Mandarin and English.

The Publishing Consultant is a dynamic entry-level position for someone who wants to learn and grow in the field of higher education scholarship. Digital Commons is the leading hosted repository platform for the publication and dissemination of scholarly work which allows faculty, researchers, healthcare practitioners, and students to publish, manage and showcase their work while providing detailed analytics showing the impact of their work in the research community. For more information on Digital Commons, please visit: https://www.elsevier.com/products/digital-commons.

Responsibilities

1. Welcoming new clients aboard, and guiding them with building Digital Commons repositories and publications to their specifications.
2. Collaborating with university faculty and librarians to launch new projects in their repositories, guide them in best practices in publishing, and troubleshoot unusual problems.
3. Forging strong professional relationships with our clients and providing timely advice on issues affecting digital libraries and academic publishing.
4. Training clients (usually remotely) to help them use and customize our templated systems.
5. Working closely with the Strategic Adviser to provide your clients with comprehensive, well-informed support for all their repository and publishing needs.
6. Providing general assistance to the team as needed. This may include, but is not limited to, filing feature requests, product testing, HTML/PDF editing, uploading content, and providing feedback to help streamline or expand our services as our growing business requires.

Requirements

1. We seek Mandarin speaking candidates who are required to serve Mandarin-speaking clients.
2. Bachelor's degree or higher highly preferred.
3. 3+ years in a customer-facing role.
4. Experience using Editorial Manager or Digital Commons to manage unpublished submissions.
5. Strong familiarity with MS Word, Excel, and PowerPoint.
6. Basic CSS/HTML.
7. Familiarity with XML and working with APIs.
8. Familiarity with academic publishing, library sciences, and university culture are BIG pluses.
9. History of working collaboratively on a team, both providing and soliciting advice and assistance.

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, paid parental leaves, and volunteering leaves, we will help you meet your immediate responsibilities and your long-term goals.

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Flexible working arrangements.
• Access to learning and development resources.

About the Business

Elsevier is a global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.