Public / Social Welfare Executive

Lions Home For The Elders; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Lions Home for the Elders is seeking a dedicated professional with a Degree in Social Services to manage resident admissions and coordinate with healthcare teams. The role involves providing support to residents and their families, addressing concerns, and ensuring the smooth transition of residents into the facility. A minimum of three years of relevant experience is required, along with strong interpersonal and organizational skills.

Qualifications

• Degree/Diploma in Social Services or relevant qualifications.
• Minimum 3 years of relevant experience.
• Organized and meticulous with good interpersonal and communication skills.

Responsibilities

• Coordinate resident admissions and manage related documentation.
• Provide emotional support and address complaints from residents and families.
• Schedule and oversee meetings related to financial assistance programs.

Skills

Interpersonal skills

Communication skills

Organized

Meticulous

Multi-tasking

Education

Degree/Diploma in Social Services

Job description

Responsibilities:

• Attend to general telephone enquiries and provide information to the public with regard to the proper procedure for application into Lions Home for the Elders (LHE).
• Regularly update and declare the number of occupancy beds in the Bright system for our 2 Homes (Bishan/Bedok).
• After assessment of referrals, inform the Medical Social Worker (MSW) and AIC Team on the outcome of the assessment. Schedule the date of admission into LHE (Bishan/Bedok).
• To prepare the necessary documents for the CEO to sign after a new admission is completed.
• To Coordinate with the Medical Social Worker (MSW) of referring hospitals for all relevant documents and make arrangements for the transfer of residents from hospital/TCF/home, and schedule the date of admission into into LHE (Bishan/Bedok).
• Prepare and fill up the admission form. Inform the respective ward level, Director of Nursing, and staff concerned before the date of admission of residents.
• Meet with the Next-Of-Kin (NOK)/Guarantor to explain the details of the written agreement with LHE.
• Provide emotional support to residents and their families, and manage residents’ transitions to LHE.
• Address complaints or concerns from residents, families, or the community in a timely and professional manner.
• Mediate onflicts between residents, families, or staff to ensure a harmonious environment within the nursing home.
• Contact NOKs with financial hardship and work out plans for instalment payments.
• Assist residents’ family members or NOKs to apply for Long-Term Care Schemes if required. E.g.: IDAPE, PGD, Eldershield, CareShield Life, Medisave Care.
• Assist in applying for the Medifund scheme for residents if NOKs need financial assistance.
• Schedule the Medifund/FAS quarterly meeting with Medifund Committee Members.
• Oversee the Medifund audit with the help of department staff.
• Check the accuracy of the submission of half-yearly and yearly Medifund/FAS statistical reports to MOH by the Executive, Public/Social Welfare.
• Oversee the annual ILTC audit.
• Attend monthly MCM meetings.
• Cover colleagues’ duties when colleague(s) is on leave.

Requirements:

• Degree/Diploma in Social Services or relevant qualifications in Social Services
• Minimum 3 years of relevant experience
• Organized and meticulous
• Possess good interpersonal & communication skills
• A good team player with initiative
• Able to multi-task