PS Technical Solutions Specialist

Applicable Limited

Singapore

SGD 80,000 - 100,000

Job description

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can continue to grow, belong, and thrive.

Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every opportunity to further your career within our great global team.

Grow Your Career with NTT DATA

The Senior Associate End User Compute Technical Services Systems (TS) Integration Specialist is a developing subject matter expert, responsible for ensuring that client solution requirements are resolved in line with Service Level Agreements (SLAs). This role performs configurations, actions installations and attends to break/fix events. This role works towards associate to professional level certification, whilst at the same time developing business knowledge.

What you'll be doing

Key Responsibilities:

Owns larger portions of an installation, break/fix incidents at a low to medium level of complexity during project lifecycle.
Takes responsibility for problem resolution and troubleshooting during project lifecycle.
Escalates complex problems to the relevant third parties.
Assists with the documentation of standard operating procedures relating to installations and fixes during ops handover.
Compiles and maintain project administration (Time Capture and feedback to stakeholders).
Conducts elementary presentations within the customer's organization.
Expected to take leadership from senior resources on relevant technologies according to specialization and best practice.
Performs any other related task as required.

Knowledge and Attributes:

Developing proficiency in Audio and Video (AV) Technologies and the dependencies, including room readiness.
Understand basic networking and IT to better assist the installer / End User.
Understand how to draw and understand the schematic diagram.
Follow Client's processes.
Good housekeeping and organizing skills.
Developing understanding and appreciation of technical design principles.
Ability to develop an understanding of fundamental project and administration processes.
Display a strong learning orientation.
Good verbal communication skills.
Demonstrate a client service orientation.
Hands-on proactive in approach.

Academic Qualifications and Certifications:

Bachelor's degree or equivalent in Information Technology or Computing or a related field.
Relevant certifications such as, but not limited to - CCNA Network, Collaboration.

Required Experience:

Moderate level of work experience in technical implementation engineering, specific to End-User Audio/Video Usage.
Moderate level of experience engaging with clients and conducting presentations.

Workplace type: Hybrid Working

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today.