Provider & TPA Governance & Audit Specialist

aia; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

AIA is seeking an experienced governance and risk professional to strengthen oversight across third-party administrators, TPAs, and provider partners. You will collaborate with internal stakeholders, TPAs, healthcare providers, brokers, and technology teams to ensure effective controls, service quality, and accountability.

You will drive audit management, data governance, process automation, and continuous improvement initiatives, and contribute to strategic programmes involving provider

Responsibilities

• Plan, coordinate, and conduct provider, TPA, and partner audits.
• Track audit findings and ensure timely closure of remediation actions.
• Support ICFR, Internal Audit, Compliance reviews, and regulatory assessments.
• Coordinate evidence gathering and audit documentation.
• Monitor control effectiveness and identify potential operational or compliance risks.
• Support TPSA reviews and related governance activities.
• Maintain audit registers, action trackers, and governance documentation.
• Manage governance activities across Third Party Administrators and healthcare partners.
• Monitor compliance with contractual obligations, service-level agreements (SLAs), and operational requirements.
• Ensure timely submission and review of partner reports and performance metrics.
• Track partner performance, issues, and remediation plans.
• Conduct regular governance reviews with partners.
• Review contractual terms and highlight areas requiring updates or enhancements.
• Drive issue management, escalation tracking, and resolution with internal and external stakeholders.
• Monitor operational risks and implement mitigation measures.
• Support policy, procedure, and governance framework reviews.
• Improve documentation standards and audit trails.
• Ensure adherence to internal governance and regulatory requirements.
• Identify opportunities to improve operational efficiency and reduce manual processes.
• Support automation and digitalisation initiatives across Provider Management workflows.
• Participate in enterprise projects involving healthcare providers, TPAs, brokers, and technology partners.
• Develop dashboards, reporting packs, and management information for governance tracking.
• Serve as a liaison between AIA and healthcare partners, TPAs, brokers, and internal stakeholders.
• Coordinate across Operations, Compliance, Legal, Technology, Sales, and Customer teams.
• Support partner governance meetings and executive reporting.
• Facilitate communication and follow-up actions arising from audits, reviews, and operational issues.

Job description

AIA is seeking an experienced governance and risk professional to strengthen oversight across third-party administrators, TPAs, and provider partners. You will collaborate with internal stakeholders, TPAs, healthcare providers, brokers, and technology teams to ensure effective controls, service quality, and accountability.

You will drive audit management, data governance, process automation, and continuous improvement initiatives, and contribute to strategic programmes involving provider