Project Specialist (Retirement Savings)

Central Provident Fund Board; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

Join #TeamCPF at the Central Provident Fund Board to empower senior Singaporeans in enhancing their retirement plans. This full-time contract role calls for adept individuals who excel in operational quality, stakeholder communication, and mentorship. Benefit from a hybrid work model and opportunities for professional growth.

Benefits

Comprehensive rewards package including medical and dental benefits

Access to formal and informal training

Promotion opportunities based on performance

Flexible dress code

Vibrant community of colleagues

Qualifications

• Familiarity with home monetisation schemes.
• Proven track record in delivering service excellence.
• Experience in project management and team mentorship.

Responsibilities

• Drive operational excellence in scheme administration.
• Spearhead strategic initiatives to enhance policy implementation.
• Build partnerships with internal and external stakeholders.

Skills

Analytical skills

Strong written and verbal communication

Interpersonal skills

Resourcefulness

Adaptability

Stakeholder management

Education

Any academic discipline

Tools

Microsoft Office suite

Job description

What the role is:

At #TeamCPF, you’re not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life’s uncertainties.We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn't just valued; it's essential. Every choice you make contributes to our collective success.Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other’s strengths and achieve remarkable results.Our learning never stops. We encourage your inquisitiveness and courage to embrace new challenges head-on. Your agility, readiness to challenge conventions, embrace of data-driven strategies, dedication to learning and applying new skills fuels our innovation and progress.At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedications. Every action we take is guided by a deep sense of purpose and a commitment to those we serve.Join us at #TeamCPF! Together, let's redefine possibilities and leave a legacy that echoes for generations.

What you will be working on:

The team you are joining is focused on empowering senior Singaporeans to enhance their retirement plans through strategic home monetisation schemes, including the Lease Buyback Scheme and Silver Housing Bonus.In this role, you will:• Drive operational excellence in scheme administration, ensuring seamless service delivery through proactive process monitoring, transaction review, and comprehensive report analysis. Handle complex public enquiries and appeals with a solution-focused approach.• Spearhead strategic initiatives to enhance policy implementation, streamline operational processes, and improve service delivery. Design and execute outreach programmes to boost public understanding and participation in retirement planning schemes.• Build and maintain strong partnerships with internal stakeholders, government agencies, and external partners to achieve synergistic outcomes and operational efficiency.• Provide mentorship and leadership to team members, fostering their professional growth while ensuring high-quality work delivery. Guide staff in developing core competencies and achieving career aspirations.

What we are looking for:

We value the diverse talents and experiences that each individual brings to the table. While mastery of every requirement may not be necessary, familiarity and expertise in some of the following areas will position you for success within this team.• Demonstrates exceptional drive and resourcefulness, with proven track record in delivering service and operational excellence• Exhibits resilience and adaptability in managing complex challenges, turning obstacles into opportunities• Excels in fast-paced environments with multiple concurrent priorities, showing strong capacity for quick learning and adaptation• Analytical skills with ability to derive meaningful insights from complex data sets.• Strong written and verbal communication abilities, with experience in stakeholder management• Strong interpersonal skills, demonstrating excellence in autonomous work, team collaboration, project management, and staff mentorship to drive organisational success• Forward-thinking approach to technology adoption, including experience with or strong interest in emerging technologies (generative AI, robotic process automation) and proficient in work productivity tools (Microsoft Office suite)The seniority of appointment and actual corporate job title will commensurate with individual work experiences.We welcome fresh graduates in any discipline and candidates without working experience to apply. To help us better understand your academic background, please provide an official or unofficial copy of your academic transcript, as well as any other relevant documents or certificates that you believe would support your application.Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs. Additionally, there is potential for emplacement into a permanent position.What you can expectBeing part of #TeamCPF means embarking on a challenging and rewarding career in a progressive workplace that values productivity and growth. Here’s what awaits you:• Opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever-evolving technological landscape.• Promotion opportunities based on your capability and on-the-job performance.• A vibrant community of like-minded and friendly colleagues, where collaboration and creativity thrive.• A hybrid work model that offers flexibility for remote work, subject to exigencies of service.• Flexible dress code that empowers you to choose your appropriate outfit for the day.• A comprehensive rewards package that includes annual leave, pro-family leave, medical and dental benefits, and access to recreational activities.

About Central Provident Fund Board

At the Central Provident Fund (CPF) Board, we believe in developing individuals who are inspired to do their life’s best work, through 3Ps: Purposeful Work, Professional Growth, People & Culture.Purposeful Work – The CPF Board helps 4 million members save for their retirement, healthcare and housing needs. Beyond being a pension fund, we are unique in being a national social security organisation, and we serve CPF members knowing that we make a difference.Professional Growth – At CPF Board, you will have the opportunity to learn on the job and pick up new skills and knowledge. Although you are joining one organisation, you will have access to many career paths in the years ahead.People and Culture – When you join CPF Board, you become part of a mission-oriented organisation with a strong culture of teamwork, collaboration, and innovation. As an employer, we value our people as our greatest asset, and foster a culture of respect, diversity, and inclusivity, where everyone's voice is heard, and contributions are recognised and celebrated.Come and be a part of #TeamCPF today, to make a difference in the lives of others and in the future of Singapore.