Project Specialist (Resource Planning)

Central Provident Fund Board; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

A national social security organization in Singapore seeks a collaborative leader for the Resource Planning team. This role calls for strong analytical skills to forecast service demand and influence strategic decisions, contributing to better community services. The position offers a full-time contract with a potential for renewal and includes various professional growth opportunities, alongside a hybrid work model.

Benefits

Comprehensive rewards package

Annual leave and medical benefits

Flexible work model

Opportunities for training and promotions

Qualifications

• Experience in forecasting, modelling, or resource planning.
• Ability to engage with diverse stakeholders across policy and operations.
• Project management experience in transformation initiatives.

Responsibilities

• Forecast service demand using historical data.
• Work with stakeholders to forecast manpower and budget needs.
• Conduct research on global trends and develop long-term resource plans.
• Gather feedback from service frontliners to enhance customer experience.
• Build relationships with policy and service teams to optimize resources.

Skills

Strong analytical skills with experience in forecasting

Collaborative leadership

Clear communication

Strategic thinking

Job description

What the role is:

At #TeamCPF, you’re not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life’s uncertainties.We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn't just valued; it's essential. Every choice you make contributes to our collective success.Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other’s strengths and achieve remarkable results.Our learning never stops. We encourage your inquisitiveness and courage to embrace new challenges head-on. Your agility, readiness to challenge conventions, embrace of data-driven strategies, dedication to learning and applying new skills fuels our innovation and progress.At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedications. Every action we take is guided by a deep sense of purpose and a commitment to those we serve.Join us at #TeamCPF! Together, let's redefine possibilities and leave a legacy that echoes for generations.

What you will be working on:

Make data-driven decisions that shape the future of CPF Board’s service delivery.We’re looking for a forward-thinking, collaborative leader to head our Resource Planning team. If you're passionate about turning data into actionable insights, influencing strategic decisions, and leading a high-impact team — this role is for you.What You’ll Do• Forecast the FutureBuild and maintain models that predict service demand using historical data and relevant indicators. Your forecasts will help teams plan more accurately for the short and long term.• Drive Insightful PlanningWork with stakeholders to forecast manpower and budget needs across various service touchpoints. You’ll dig into policy changes, customer journeys, and service channel capacity to ensure our planning is precise and effective.• Shape Strategic DirectionConduct research on global trends, demographic shifts, and potential future scenarios. Use this insight to develop long-term resource plans and help the organisation stay one step ahead.• Lead Service Feedback and ImprovementsGather feedback from our service frontliners that help to enhance the customer experience and operational efficiency.• Collaborate with Policy and Frontline TeamsBuild strong relationships with policy and service teams. Understand their capacity and challenges, and help them optimise resources through regular dialogue and support.• Partner on Policy and DesignWork closely with policy and business owners to analyse demand patterns, assess the impact of upcoming changes, and shape upstream service designs that manage demand more effectively.

What we are looking for:

• Strong analytical skills with experience in forecasting, modelling, or resource planning• A collaborative leader who can engage with diverse stakeholders across policy, operations, and analytics• Strategic thinker with a passion for continuous improvement and future planning• Clear communicator who can turn complex data into meaningful insights• Project management experience in transformation initiatives and knowledge of CPF schemes would be an added advantage.This is more than a data role — it’s about making real impact through evidence-based decisions.You’ll be leading a capable team that helps our organisation deliver better, smarter, and more responsive services.The seniority of appointment and actual corporate job title will commensurate with individual work experiences.Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs. Additionally, there is potential for emplacement into a permanent position.What you can expectBeing part of #TeamCPF means embarking on a challenging and rewarding career in a progressive workplace that values productivity and growth. Here’s what awaits you:• Opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever-evolving technological landscape.• Promotion opportunities based on your capability and on-the-job performance.• A vibrant community of like-minded and friendly colleagues, where collaboration and creativity thrive.• A hybrid work model that offers flexibility for remote work, subject to exigencies of service.• Flexible dress code that empowers you to choose your appropriate outfit for the day.• A comprehensive rewards package that includes annual leave, pro-family leave, medical and dental benefits, and access to recreational activities.

About Central Provident Fund Board

At the Central Provident Fund (CPF) Board, we believe in developing individuals who are inspired to do their life’s best work, through 3Ps: Purposeful Work, Professional Growth, People & Culture.Purposeful Work – The CPF Board helps 4 million members save for their retirement, healthcare and housing needs. Beyond being a pension fund, we are unique in being a national social security organisation, and we serve CPF members knowing that we make a difference.Professional Growth – At CPF Board, you will have the opportunity to learn on the job and pick up new skills and knowledge. Although you are joining one organisation, you will have access to many career paths in the years ahead.People and Culture – When you join CPF Board, you become part of a mission-oriented organisation with a strong culture of teamwork, collaboration, and innovation. As an employer, we value our people as our greatest asset, and foster a culture of respect, diversity, and inclusivity, where everyone's voice is heard, and contributions are recognised and celebrated.Come and be a part of #TeamCPF today, to make a difference in the lives of others and in the future of Singapore.