Project Manager - Senior Level

YM GLOBAL TECHNOLOGIES SDN. BHD.; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

YM GLOBAL TECHNOLOGIES SDN. BHD. is seeking a Project Manager who independently owns and drives complex end-to-end projects in Singapore.

You will harness stakeholder relationships, coordinate cross-functional teams, and apply suitable project management methods. The role focuses on system maintenance of projects, including maintenance strategy, contracts, vendor evaluation, and continuous improvement of service delivery.

Qualifications

• Experience in managing end-to-end projects across teams and functions.
• Ability to build and maintain stakeholder relationships and procurement contracts.
• Proven track record in change management and delivering value.
• Strong cross-functional collaboration and leadership in matrix environments.

Responsibilities

• Plan and develop strategy for maintenance (new & renewal, technology refresh) to meet business objectives.
• Formulate maintenance contracts with clear terms, SLAs, penalties and exit clauses.
• Evaluate and select service providers using tender evaluations and market benchmarking.
• Oversee day-to-day system operation to meet uptime and availability targets and drive continuous improvement.
• Manage service provider quality and performance, including SLAs and incident resolution.
• Maintain relationships with service providers to ensure contract execution and accountability.
• Support Business Continuity Planning (BCP) and Disaster Recovery (DR) testing and documentation.
• Monitor KPIs related to system health and maintenance effectiveness, surfacing issues early.

Skills

Project management

Stakeholder management

Procurement

Change management

Cross-functional collaboration

CI/CD pipelines

Tools

CI/CD pipelines

Job description

As a Project Manager, you independently own and drive projects. You handle more

ambiguous projects with minimal guidance, managing end-to-end delivery and aligning

with organisational goals. You leverage stakeholder relationships, procurement, and

change management, and implement appropriate project management methods.

Building strong team relationships and supporting cross-functional collaboration are

essential. Your main scope would be to manage the system maintenance of projects:

System Maintenance & Operations

• Plan and develop strategy for maintenance (new & renewal, technology refresh)

  to meet the business objectives, including conducting periodic reviews to ensure

  strategies remain relevant and aligned with evolving organisational priorities.

• Formulate maintenance contracts to meet the maintenance objectives, ensuring

  contractual terms are clear, enforceable, and protect the organisation's

  interests, including provisions for SLAs, penalties, and exit clauses.

• Evaluate and select service providers best suited to meet maintenance

  objectives, applying structured assessment frameworks such as tender

  evaluations, proof-of-concept exercises, or market benchmarking to ensure

  value-for-money and fit-for-purpose outcomes.

• Oversee the day-to-day operation of the system to meet business operation

  objectives on systems uptime and availability, proactively identifying operational

  gaps and driving continuous improvement initiatives.

• Manage service provider quality and performance to ensure that services are

  delivered according to the specified service levels and requirements including

  systems maintenance, enhancements, problem resolution and improvements,

  conducting regular performance reviews and escalating issues where necessary.

• Manage relationships with service providers to ensure that maintenance

  contracts are successfully executed, fostering a collaborative partnership

  approach while maintaining accountability to contractual obligations.

• Support the Business Continuity Planning (BCP) and Disaster Recovery (DR)

  exercise, where applicable, ensuring that systems and processes are tested

  regularly and that recovery procedures are well-documented and actionable.

• Monitor and track key performance indicators (KPIs) related to system health,

  maintenance effectiveness, and service delivery on a regular basis, surfacing

  issues early and working with relevant parties to resolve them promptly.

Project Manager Job Description

• Acquire working knowledge of existing government applications and internal

  tools used within the team, as well as CI/CD (Continuous Integration /

  Continuous Delivery) pipelines and processes, to effectively support day-to-day

  operations, coordinate with technical teams, and carry out hands-on

  configuration tasks where required.

• Manage project costs, including change requests and service requests, to

  ensure that projects achieve their planned benefits within budget, maintaining

  accurate financial tracking and providing timely cost forecasts to relevant

  stakeholders.

• Manage project risks in a timely manner to ensure impact is mitigated,

  maintaining a live risk register and proactively surfacing emerging risks to

  leadership before they escalated.

• Manage project team to make the most effective use of available resources,

  providing clear direction, fostering a positive team culture, and identifying

  opportunities for team members' professional development.

• Manage project communications to ensure effective collection and

  dissemination of project information to stakeholders, tailoring communication

  style and frequency to the needs of different audiences including technical

  teams, business owners, and senior management.

Administrative & Documentation

• Handle day-to-day administrative tasks to support smooth project and

  maintaining project documentation, and managing correspondence with internal

  and external stakeholders.

• Prepare and maintain accurate records of contracts, service agreements,

  invoices, and procurement documents, ensuring proper filing and version

  control in accordance with organisational policies.

• Write and review a range of papers and documents, including management

  papers, business cases, proposals, briefing notes, and approval submissions,

  presenting information clearly and concisely for the intended audience.

• Coordinate and consolidate inputs from various stakeholders to produce regular

  project status reports, operational updates, and post-review reports for

  management's awareness and decision-making.

• Support the preparation of meeting materials such as agendas, presentation

  decks, and minutes, and follow up on action items to ensure timely closure.

• Ensure all documentation and administrative processes comply with relevant

  organisational governance requirements and record-keeping standards