Project Manager, Operations Excellence

DSV; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

DSV Singapore seeks an experienced Operations Leader to drive continuous improvement across warehousing and distribution. You will lead Lean, Kaizen, and Six Sigma initiatives to optimize flow, reduce waste, and boost throughput.

You will establish KPIs and governance, manage cross‑functional improvement projects, and plan capacity, staffing, and safety. The role emphasizes data-driven decisions, dashboarding with Power BI, and building a culture of quality and accountability.

Qualifications

• Bachelor’s degree in Engineering, Operations, Supply Chain, Business, or related field.
• 7–12 years in operations, process improvement, logistics, or industrial engineering.
• Minimum 3 years in a managerial or leadership role.
• Lean, Kaizen, Six Sigma, and 5S knowledge (Green Belt preferred).
• Strong analytical and problem-solving with data visualization skills.
• Proven ability to lead cross-functional projects and manage priorities.
• Excellent communication, presentation, and stakeholder management.

Responsibilities

• Lead Lean, Kaizen, and Six Sigma initiatives to improve process flow and eliminate waste.
• Conduct workflow studies to enhance productivity and efficiency.
• Develop and standardize SOPs, best practices, and frameworks.
• Analyse performance trends and implement actions to reduce cost and improve throughput.
• Establish KPIs, dashboards, and governance structures to evaluate performance.
• Conduct reviews to identify gaps and drive corrective actions.
• Lead cross-functional improvement projects from planning to execution.
• Coordinate operational readiness for new programs and system rollouts.
• Plan capacity, staffing, and cross-training to support peak periods.
• Support quality, safety and compliance through CAPA and RCA.
• Develop dashboards and automate reporting using Power BI and data sources.
• Collaborate with multiple teams to drive strategic initiatives.
• Coach supervisors on Lean methods and problem-solving.
• Foster a culture of continuous improvement and accountability.

Skills

Lean

Kaizen

Six Sigma

5S

Data analysis

Power BI

Project management

Stakeholder mgmt

Communication

Leadership

Education

Bachelor's in Engineering

Tools

Power BI

WMS

Workflow automation

Job description

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

Key Responsibilities

1. Continuous Improvement & Productivity Optimization

• Lead Lean, Kaizen, and Six Sigma initiatives to improve process flow and eliminate waste.
• Conduct workflow studies (UPH/CT, line balancing, ergonomics, layout redesign) to enhance productivity.
• Develop and standardize SOPs, best practices, and operational frameworks.
• Analyse performance trends and implement actions to reduce cost, improve throughput, and enhance efficiency.

2. Operational Excellence Governance

• Establish KPIs, performance dashboards, and governance structures to evaluate operational performance.
• Conduct regular reviews to identify gaps and drive corrective/preventive actions.
• Implement process control mechanisms to ensure consistency and operational stability.
• Support business readiness for new processes, workflow changes, and capability expansion.

3. Project & Program Management

• Lead and manage cross-functional improvement projects from planning to execution.
• Develop business cases, ROI justification, and benefit tracking for proposed initiatives.
• Coordinate operational readiness for new programs, system rollouts, and process transitions.
• Manage timelines, risks, and deliverables to ensure successful project outcomes.

4. Capacity, Resource & Manpower Planning

• Conduct capacity studies to support volume forecasting and resource planning.
• Build manpower models to support peak periods, headcount optimization, and cross-training programs.
• Provide data-driven recommendations for operational scaling, resource deployment, and shift planning.
• Drive initiatives to improve workforce flexibility and operational resilience.

5. Quality, Safety & Compliance

• Strengthen a culture of quality and safety through robust processes and preventive actions.
• Lead root cause analysis (RCA) and implement effective CAPA.
• Ensure adherence to regulatory requirements, internal SOPs, and audit standards.
• Partner with Safety to improve incident reporting, hazard controls, and overall workplace safety.
• Develop or support digital dashboards and reporting automation using tools such as Power BI, WMS data, and workflow automation systems.
• Improve real-time visibility of key operational metrics.
• Reduce manual tasks by enabling system integration and automated data flows.
• Support digitalization initiatives that streamline operations and enhance data accuracy.

7. Stakeholder Engagement & Communication

• Collaborate with Operations, Engineering, IT, Quality, Safety and other teams to support strategic initiatives.
• Communicate project updates, performance results, and improvement proposals to management.
• Facilitate cross-functional alignment and ensure all stakeholders are informed and engaged.

8. People Development & Culture Building

• Coach supervisors and team members on Lean methodologies, structured problem-solving, and process discipline.
• Build a culture of continuous improvement, ownership, and operational excellence.
• Develop training frameworks to enhance operational competency and leadership capability.

Requirements

• Bachelor’s degree in Engineering, Operations, Supply Chain, Business, or related disciplines.
• 7–12 years of experience in operations, process improvement, logistics, manufacturing, or industrial engineering.
• Minimum 3 years in a managerial or leadership role.
• Strong knowledge of Lean, Kaizen, Six Sigma, and 5S methodologies (Green Belt certification preferred).
• Strong analytical and problem-solving skills with proficiency in data analysis and visualization tools.
• Proven ability to lead cross-functional projects and manage multiple priorities.
• Excellent communication, presentation, and stakeholder management skills

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.