Project Manager l Productivity and Service Quality

The Bank of East Asia, Limited (BEA); Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading financial institution is seeking a Project Manager to oversee project execution and service quality initiatives. The role involves developing project plans, managing timelines and budgets, and ensuring alignment with stakeholders. Ideal candidates will have a degree in a technical discipline and relevant experience in banking. Strong project management skills and proficiency in Microsoft Office are essential, with additional knowledge of programming languages preferred.

Qualifications

• Minimum 3 - 5 years’ experience in banking or financial services.
• Knowledge of banking operations and core banking systems.

Responsibilities

• Develop and manage project plans, timelines and budgets.
• Coordinate and lead cross-functional teams to achieve project objectives.

Skills

Project Management

Problem Solving

Negotiation

Education

Bachelor’s / University degree

Tools

Microsoft Office

Visual Basic Applications

Job description

Responsibilities

Project Management

• Develop and manage project plans, timelines and budgets
• Coordinate and lead cross-functional teams to achieve project objectives
• Identify and mitigate potential project risks and issues
• Foster strong relationships with stakeholders to ensure alignment and successful execution
• Monitor project progress and provide regular updates to Head of Department and management team
• Ensure projects adhere to company policies, industry standards and best practices.
• Drive continuous improvement and efficiency in project delivery

Others

• Assist Head of Department to handle and resolve all customers’ feedback and complaints in a fair, objective and timely manner
• Analyze and perform deep dive analysis of the complaints to identify root causes and systemic issues, and to develop a solution to avoid future occurrences
• Manage and implement service quality initiatives within the Branch to ensure consistent delivery of quality customer service for a positive end-to-end customer experience across the Branch’s touchpoints

Requirements

• Bachelor’s / University degree preferably in a technical discipline such as Engineering or Computer Science
• Minimum 3 - 5 years’ working experience in related field, preferably in banking or financial services
• Good knowledge of banking operations, processes and core banking systems
• Proven ability in managing projects relating to service or business process re-design/re-engineering, and proven track record in business analysis, process re-design, measuring and managing key process indicators
• Knowledge of project management skills, including project planning, meeting project timelines and budgets, and able to overcome challenges through problem solving, negotiation and root cause analysis
• High proficiency in Microsoft Office applications, particularly Excel and Access. Proficiency in Visual Basic Applications is an added advantage
• Proficiency in programming languages and experience in Robotic Process Automation is preferred
• Six Sigma Green Belt Certification is a plus
• Certification in project management is preferred