Project Manager (IT / Software)

IBASE TECHNOLOGY PRIVATE LIMITED; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading company in the tech sector is seeking a Project Manager to drive customer satisfaction and implementation of their Qornerstone platform. The role involves onboarding clients, understanding their needs, and ensuring successful adoption of solutions. Ideal candidates will have 3-5 years of relevant experience, strong problem-solving skills, and the ability to communicate effectively across various audiences.

Qualifications

• 3 to 5 years’ experience in project management or customer success.
• Ability to communicate in English and a second language.
• Experience in fast-paced B2B companies.

Responsibilities

• Onboard customers on using the Qornerstone platform.
• Build post-sales relationships to drive client satisfaction.
• Monitor each client's lifecycle process from deployment to renewals.

Skills

Problem-solving

Conflict resolution

Customer success

Communication

Job description

We are looking for a Project Manager with 3 to 5 years’ working experience to be our cloud and digitalisation evangelist. In this role, you will directly contribute to customers’ satisfactory adoption of the Qornerstone platform by demonstrating and implementing the platform’s capabilities to SMEs and Enterprises with leasing, facilities or property management operations. Your typical points of contact will be senior to entry level staff in customers’ Finance and Operations teams. You will have the opportunity to develop deep domain knowledge in Enterprise Software applications in finance, procurements, e-payments and property management workflows. What you will do:

• Serve as a trusted implementor to onboard customers on using the Qornerstone platform
• Understand the Qornerstone solutions and uncover customers' needs for each solution
• Build post-sales relationship to drive client satisfaction, retention and identify value-add opportunities
• Work closely with Product team to coordinate and guide customers through the implementation of our solution, and able to translate customer feedback into product requirements
• Monitor each client's lifecycle process and touchpoints from end to end (deployment to renewals)
• Identify and fix potential issues leveraging on strong problem-solving and critical thinking skills
• Determine the true value of Qornerstone’s solutions by building metrics to demonstrate ROI delivered

What you will bring:

• 3 to 5 years’ experience in project management, or customer success, or accounting/consulting in fast paced B2B companies in the tech, digital sectors or growth startup sectors.
• Strong problem-solving and conflict resolution skills
• Excellent service attitude with the ability to be empathetic, responsive, resourceful and attention to detail
• Active listener that knows how to adjust your narrative to different audiences and situations
• Ability to communicate in English (spoken and written) and a second language
• Ability to meet deadlines and overseeing all incoming and outgoing project documentation and signing off.