Project Manager

About You – experience, education, skills, and accomplishments

• You should have B.A./B.S. degree or equivalent qualification or an equivalent combination of education and experience.
• 3-5 years of relevant experience in project management, or background in a Librarian role.
• Effectively applies Project Management methodology, PS procedures, processes, etc.
• End to end project delivery of software projects and services.
• Cross-functional teams’ coordination to ensure the project is completed on time, within scope and budget, and meeting the quality standards.
• Excellent analytical and troubleshooting skills.
• Demonstrated ability to manage several complex tasks concurrently and meet deadlines.
• Excellent oral and written communication skills, including the ability to deliver training.
• Ability to learn new information quickly and keep up with rapidly changing products and processes.

It would be great if you are . . .

• Background in library workflows/standards strongly preferred.
• Background as a librarian with a keen interest in software and project management.
• Project manager with experience in SAAS implementation in the higher education industry.
• Experience with Ex Libris/Innovative products would be an advantage.
• Experience in Public and Academic software industry.
• Experience working with government institutions in Singapore.
• PMP / PRINCE2 certified.

What will you be doing in this role?

• Implementing software products and services across APAC.
• Participate and contribute to process improvement, global initiative, and work standardization across APAC.
• Act as the overall primary point of contact for the customer project team.
• Create and execute project work plans and revise as appropriate to meet changing requirements.
• Manage day-to-day operational aspects of the project and scope.
• Manage project risk through mitigation planning.
• Facilitate team and customer meetings.
• Hold regular status meetings with the project team.
• Keep the executive team and stakeholders informed of project progress.
• Effectively apply Project Management methodology, PS procedures, processes, etc.
• Perform software product configuration, based on customer’s requirements.
• Analyze and troubleshoot customer issues and requests, providing first line support to customers during the implementation cycle.
• Interpret and understand customer requirements and workflows and translate into software solutions.
• Provide product training to customers, via Web-based or on-site training.
• Review and contribute to training materials, implementation tools, and documents used internally and by customers.
• Coordinate extensively with other teams including Cloud Services, Installation, Support, Sales, and Product Management.
• Serve as a bridge between technical teams and business stakeholders, translating business requirements into technical specifications.

At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.