Project Logistics Customer Excellence SupervisorProject Logistics Customer Excellence Supervisor

Kuehne+Nagel; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global logistics company in Singapore is seeking an experienced administrative team leader to ensure customer and operational excellence. The role involves leading specialists, overseeing order management, and identifying growth opportunities. Ideal candidates will have strong attention to detail and skills in data management and customer care. This position offers a chance to make a significant impact in a leading logistics environment.

Qualifications

• Experience in managing office operations or coordinating schedules.
• Skills in customer care, processes, and systems.
• Ability to train team members in industry knowledge.

Responsibilities

• Lead a team of specialists for multiple accounts.
• Ensure accurate data quality across systems.
• Identify business growth opportunities within customer portfolios.

Skills

Attention to detail

Team leadership

Data management

Business development

Customer care

Job description

It's more than a job

In an administrative role at Kuehne+Nagel, tasks such as managing office operations or coordinating schedules certainly contribute to your team's success, but they also provide meaningful moments for people around the world. Because your attention to detail supports your colleagues to perform at their best, such as ensuring the timely and seamless transport of hearing aids and advanced medical devices that change lives. At Kuehne+Nagel, our work contributes to more than we imagine.

How you create impact

You will be part of our Customer Excellence team, adding your expertise + skills to the delivery of Customer + Operational Excellence

Your primary objective will be to lead a team of specialists for more than one account, ensuring a high level of customer excellence through the organizing + supervising of all orders.

You will also identify + execute opportunities to increase revenue.

What we would like you to bring

• To ensure the highest levels of productivity are evident + maintained, while identifying tasks for centralization + automation, working with key stakeholders to transition such tasks.

• To ensure an accurate level of data quality, ensuring that all systems are kept up to date promptly.

• To ensure that all team members are skilled + training industry knowledge, customer care, processes + systems.

• To identify opportunities to grow business within the customer portfolios, then work with key stakeholders to prepare + execute development + growth plans.

• To ensure the timely completion of all required file administration including documentation, billing, + vendor invoices/ebills acknowledgement + weekly forwarding sub-ledger (FSL).

• To act as the escalation point for appropriate corrective actions to prevent a re-occurrence of customer complaints. To report incidents + hazards as per the relevant working instructions.

• To monitor operational performance of all suppliers (including HSE compliance) + implement corrective or preventative actions + escalate to management if required.

What's in it for you

As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.

Who are we

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [e-mail] with the nature of your request. We will answer your inquiry within 24 hours.