Project Logistics Customer Excellence Supervisor

Kuehne+Nagel; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global logistics leader in Singapore is seeking a dedicated professional to join their Customer Excellence team. This role involves leading a team to ensure high customer satisfaction and identifying opportunities for revenue growth. The ideal candidate should have strong analytical skills and experience in customer service and operations management. Join us to make a meaningful impact in the logistics sector.

Qualifications

• Experience in customer service and operations management.
• Ability to lead and develop team members effectively.
• Strong analytical skills for monitoring and improving performance.

Responsibilities

• Lead a team to ensure high customer satisfaction.
• Identify growth opportunities within customer portfolios.
• Monitor supplier performance and implement corrective actions.

Skills

Team leadership

Data management

Customer satisfaction

Training and development

Revenue growth identification

Job description

It's more than a job

At Kuehne+Nagel, an administrative role involves more than managing office operations or coordinating schedules; it contributes to meaningful global impacts. Your attention to detail supports colleagues in delivering life-changing services, such as the timely transport of hearing aids and medical devices. Our work contributes to more than we imagine.

How you create impact

You will join our Customer Excellence team, bringing your expertise to deliver Customer and Operational Excellence.

Your main responsibility will be leading a team of specialists across multiple accounts, ensuring high customer satisfaction through organizing and supervising all orders.

You will also identify and implement opportunities to increase revenue.

What we would like you to bring

• Ensure high productivity levels, identify tasks for centralization and automation, and collaborate with stakeholders for transitions.
• Maintain accurate data quality and keep systems updated promptly.
• Train and develop team members in industry knowledge, customer care, processes, and systems.
• Identify growth opportunities within customer portfolios and work with stakeholders to develop and execute growth plans.
• Complete all administrative tasks timely, including documentation, billing, vendor invoices, and weekly reports.
• Serve as the escalation point for customer complaints, reporting incidents and hazards as per instructions.
• Monitor supplier performance, including HSE compliance, and implement corrective actions as needed.

What's in it for you

We value diversity and are committed to equal opportunity. We believe your contributions will be valuable, and we look forward to your application.

Who are we

Logistics impacts daily life—from goods to healthcare. At Kuehne+Nagel, your work enables significant moments worldwide.

As a global leader, we offer a stable environment where your career can make a difference—delivering medicines, developing sustainable solutions, and supporting communities. Your career here will contribute to more than you can imagine.

We kindly ask placement agencies to refrain from submitting unsolicited profiles. Candidates submitted without prior agreement will be considered property of Kuehne+Nagel, with no fees paid.

Kuehne+Nagel is an equal opportunity employer. For accommodations during the application process due to disability, contact our HR Help Desk at 1-800-267-1326 or [e-mail]. We will respond within 24 hours.