Project Logistics Customer Excellence Supervisor

Kuehne + Nagel AS; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A global logistics leader in Singapore seeks a Customer Excellence team leader. In this role, you will manage operations and ensure high customer service standards while identifying opportunities for growth. Ideal candidates will have experience in operations management and team leadership. Join us in making a significant contribution to logistics and customer satisfaction.

Qualifications

• Experience in managing office operations.
• Ability to lead a team across multiple accounts.
• Skills in identifying and executing revenue growth opportunities.

Responsibilities

• Ensure high productivity by automating tasks.
• Maintain accurate data quality across systems.
• Lead team training in industry knowledge and customer care.

Skills

Data management

Team leadership

Customer service

Operations management

Process improvement

Job description

It's more than a job

In an administrative role at Kuehne+Nagel, tasks such as managing office operations or coordinating schedules contribute to your team's success and provide meaningful moments for people around the world. Your attention to detail supports your colleagues in performing at their best, such as ensuring the timely and seamless transport of hearing aids and advanced medical devices that change lives. At Kuehne+Nagel, our work contributes to more than we imagine.

How you create impact

You will be part of our Customer Excellence team, applying your expertise and skills to deliver Customer and Operational Excellence.
Your primary objective will be to lead a team of specialists across multiple accounts, ensuring a high level of customer service through organizing and supervising all orders.
You will also identify and execute opportunities to increase revenue.

What we would like you to bring

• Ensure high productivity levels are maintained by identifying tasks for centralization and automation, working with key stakeholders to transition such tasks.
• Maintain accurate data quality, ensuring all systems are updated promptly.
• Ensure all team members are skilled through training in industry knowledge, customer care, processes, and systems.
• Identify opportunities to grow business within customer portfolios and collaborate with stakeholders to develop and execute growth plans.
• Complete all required administrative tasks timely, including documentation, billing, vendor invoices/ebills acknowledgment, and weekly forwarding of sub-ledger (FSL).
• Act as the escalation point for corrective actions to prevent customer complaints and report incidents and hazards as per instructions.
• Monitor operational performance of all suppliers, including HSE compliance, and implement corrective or preventative actions, escalating as needed.

What's in it for you

Kuehne+Nagel is committed to equal opportunity and diversity, including support for people with disabilities. We believe you can make a valuable contribution to our team and look forward to your application.

Who are we

Logistics shapes everyday life — from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments worldwide.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether delivering life-saving medicines, developing sustainable transportation solutions, or supporting local communities, your career will contribute to more than you can imagine.

We kindly advise placement agencies to refrain from submitting unsolicited profiles. Any submissions without prior agreement will be considered our property, and no fees will be paid.