Project Director

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About Us
Founded in 2014, Circles is a global technology company reimagining the telco industry with its SaaS platform, helping telco operators launch and operate successful digital brands. Today, Circles partners with operators in 14 countries across 6 continents with the mission to deliver digital experiences to millions of people through our businesses.

With Circles.Life, our digital lifestyle brand established in Singapore, we empower and delight customers by offering digital experiences that go beyond traditional telco services. Circles.Life is powered by the same SaaS platform and go-to-market strategies developed by Circles, serving as a market-leading example of digital innovation and the future of telco. Circles.Life has earned numerous accolades, including "Best Use of MarTech" at the CX Asia Excellence Awards and #1 in Singapore's Best Customer Service Award.

Circles also powers Jetpac, a leader in travel technology and premium eSIM solutions, offering travelers seamless global connectivity in over 200 countries and innovative roaming experiences. Jetpac has won awards such as Travel Product of the Year at the Asian Telecom Awards and Travel eSIM of the Year by International Business Times.

Backed by global investors like Peak XV Partners (formerly Sequoia), Warburg Pincus, EDBI, and Founders Fund, Circles continues to innovate and expand its impact.

About This Role

We are seeking a visionary Project Director to lead large-scale telecommunications initiatives, ensuring successful launch and scaling of telco products and services. The role involves managing cross-functional stakeholders, navigating matrix organizations, and driving transformative programs in customer experience. The ideal candidate has extensive telco experience, proven program leadership, and a successful track record in high-growth markets.

Key Responsibilities

1. Program Leadership in Telco
   Lead end-to-end planning and execution of large-scale telco program launches, aligning with business objectives and market timelines.
2. Manage detailed project plans
   Incorporate considerations like network rollouts, customer onboarding, and regulatory compliance.
3. Stakeholder Management
   Serve as the main liaison for internal and external stakeholders, including product, marketing, operations, network, and technology teams.
4. Collaborate with external partners
   Work with telecom vendors, regulators, and partners to ensure seamless program delivery.
5. Driving Growth
   Execute initiatives within high-growth telco environments, focusing on customer acquisition, service quality, and revenue growth.

Team Leadership

Lead and inspire a high-performing team, fostering a results-oriented culture and supporting professional development.

PMO Excellence in Telecom

Apply PMO methodologies specific to telecommunications, ensuring governance, risk management, and milestone tracking. Use KPIs like ARPU, network reliability, and customer satisfaction to measure success.

Matrix Organization Navigation

Align diverse teams within a matrixed structure to achieve seamless program execution, breaking down silos among network, product, and marketing teams.

Minimum Qualifications

• At least 10 years of experience leading telco programs or large-scale launches with a successful track record.
• Proven PMO expertise within telecommunications.
• Strong stakeholder management skills, including experience with regulators, partners, and vendors.
• Experience navigating matrix organizations in telecom industry.

Leadership Skills

• Ability to manage and develop high-performing telco teams.
• Exceptional communication skills to engage and influence stakeholders.